Customer Sales Specialist

Job Details

Description

JOB SUMMARY

Serve counter customers and provide overflow support to phone customers in a retail environment. Perform shipping/receiving functions and fabricate assemblies.

ESSENTIAL FUNCTIONS

• Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.

• Fabricate tube and hose assemblies to customer specifications while meeting Parker and Cross Company standards.

• Perform all inventory control related functions including shipping, receiving, cycle counting, and reconciliation.

• Maintain a safe, clean, and organized warehouse.

• Negotiate prices with customers to secure desired business while maximizing gross profit margins on all transactions.

• Continuously improve and apply product knowledge to become recognized by customers and Account Managers as technically proficient.

ADDITIONAL RESPONSIBILITIES

Customer Service/Inside Sales/Hose Assembly

• Process counter customer orders to meet company performance matrix guidelines.

• Respond to inquiries about technical services and product training, product availability, pricing, credit terms, FOB terms, delivery, product selection, & related information.

• Issue quotes using Trend and Microsoft Office.

• Understand the needs of customers and be able to specify and fabricate hose assemblies to satisfy them profitably.

• Able to meet technical expertise levels as follows:

• Recognize information required to properly specify a hose or other related product

• Recommend the appropriate hose and related products based on information furnished by the customer

• Read engineering drawing and dimensional specifications

• Recognize major features, advantages, & benefits of our products

• Pass Hose Certification requirements and earn Parker PTC certifications

• Communicate all significant customer and supplier issues to Retail Sales Manager.

• Complete all assigned individual performance and development goals.

• Perform various, miscellaneous tasks and projects as directed.

EDUCATION & EXPERIENCE

• Prefer one year experience with basic warehouse equipment and procedures

• High School diploma or GED required

REQUIRED BEHAVIORAL COMPETENCIES

• Team work oriented

• Customer focused

• Ability to multi-task

• Self-Motivated

• Mechanical aptitude

• Problem solving abilities

• Good judgment

• Handle stressful situations well

• Responsive

• Creative

• Ability to work with limited supervision

• Communication

• Organization

• Detail oriented

REQUIRED FUNCTIONAL COMPETENCIES

• Basic math - particularly addition and subtraction of fractions

• Basic reading skills

• Basic PC-MS office skills

• Basics of warehouse operations and terminology

PHYSICAL & MENTAL REQUIREMENTS

• Ability to lift 50 lbs.

Qualifications

Education

Required

High School or better.