Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Sales & Service Representative I

Expired Job

John Deere Landscapes Alpharetta , GA 30023

Posted 4 months ago

The Company

Formerly known as John Deere Landscapes, SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. We have a long history of serving residential and commercial landscape professionals who specialize in the design, installation and maintenance of lawns, gardens, golf courses and other outdoor spaces.

Through our network of over 460 stores across 44 states and five provinces, we offer a comprehensive selection of more than 90,000 products including irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies. With a world-class team of over 2,700 industry experts, we also provide industry- leading complementary services and business assistance to support our product offering and to help our customers operate and grow their businesses; all tailored to meet each customer's specific needs.

Watch Our Brand Anthem Video:

At SiteOne, we are committed to five key business objectives:
1.Be a great place to work for our associates.
2.Deliver superior quality, service and value to our customers.
3.Be the distributor of choice for our suppliers.
4.Achieve industry-leading financial performance and growth for our shareholders.
5.Be a good neighbor in our communities.

By leveraging the strength and capabilities of a large company with the passion, drive, experience and commitment of our talented local teams we can consistently achieve these objectives and make our customers the most successful professionals in the Green Industry. We know our customer's business better than anyone in our industry and together with our customers and suppliers, we can achieve exceptional success.

The Role Customer Sales & Service Representative I

The Location Alpharetta, GA


Serve customers with passion obsessed with their success - and consistently deliver the best overall customer experience possible. Use knowledge of the products, of SiteOne capabilities and of our customer's needs to provide proactive assistance and creative solutions that help the customers be successful with SiteOne as their partner.

1.Be a Team Player:

  • A reliable teammate with a "can do" attitude who assists with all store tasks including, but not limited to, deliveries, cycle counts, inventory spot counts and the end of day process.

  • Builds trust, mutual respect and transparency with other associates on the team and contributes positive ideas and creative solutions to make the team better

  • Coach and assist less experienced staff in exceeding customer service and store performance expectations
    2.Deliver Customer Value:

  • Proactively probe customers to understand their needs and be the best at exceeding the expectations of our customers in terms of product, service and partnership

  • Unyielding belief in our products, services and partnership capabilities; know the needs of customers and provide simple, but creative solutions

  • Develop strong personal relationships with customers in order to gain trust, valuable feedback and discover unmet needs
    3.Achieve Performance, Growth and Safety Results

  • Work safely and proactively identify potential safety concerns; assist with developing and implementing solutions and promoting safe behaviors amongst the team

  • Help maintain the cleanliness of the store, keeping it neat, organized and safe at all times

  • Proactively identify and capitalizes on opportunities to grow sales with current and potential customers

  • Assist with merchandising products and managing inventory to ensure we have what our customers want, when they need it

  • Contribute strongly to the overall performance and growth of the store and achievement of excellence for all stakeholders
    4.Drive Continuous Improvement

  • Embrace change and proactively raise new ideas to improve the performance of the store and area

  • Champion and/or play a lead role on major store improvement initiatives
    5.Build Business Acumen

  • Develop deep product knowledge in one or more lines of business while having a strong understanding of all store product lines. Know our customers, our services, our partnership capabilities and our competition. Product Knowledge should include product capabilities and performance, end use and applications

  • Commit to continuous learning and capitalize on all training and development opportunities in order to grow professionally


  • Understands principles of excellent communication, negotiation, conflict resolution and customer service skills

  • Consistent attention to detail, sense of urgency and problem solver

  • Ability to think quickly and make decisions

  • Good understanding of managing product inventory

  • Good understanding of various department specific computer programs

  • Understands principles of nursery, irrigation and landscape products


  • High School or secondary diploma or equivalent preferred

  • Experience in retail nursery and irrigation industry a plus

  • Wholesale distribution experience a plus


  • 401k with company match

  • Medical, Dental, and Vision plans

  • Company-paid Life Insurance

  • Optional Life Insurance

  • Company-paid Short Term Disability Insurance

  • Company-paid Long Term Disability Insurance

  • Flexible Spending Accounts

  • Paid Time Off

  • Tuition Reimbursement

  • Paid Holidays

  • Product Discounts

  • Competitive Compensation

  • Opportunities for advancement


  • This position requires long periods of standing and candidate must be able to lift 50 lbs.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative III

Hanger, Inc.

Posted 6 days ago

VIEW JOBS 12/12/2018 12:00:00 AM 2019-03-12T00:00 Why Us? With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. Built on the legacy of James Edward Hanger, the first amputee of the American Civil War, Hanger is steeped in 150 years of clinical excellence and innovation with a vision to be the partner of choice for products and services that enhance human physical capability. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Hanger, Inc. is an equal opportunity employer - female/minority/disability/vet. Could This Be For You? Provide exceptional customer service to Internal and Independent customers as part of the SPS Value Proposition. Your Impact * Answer average of 45-50 incoming calls per day and make 20-25 outgoing calls. * Review and accurately process for same day shipping all incoming phone, faxed, emailed and ecommerce orders (Online Store, OPIE, Punchout). * Field incoming chat inquiries from all SPS websites (Online Store, Punchout, CompWell) * Follow-up promptly with customers regarding pricing requests, product information, problem shipments, tracking information, etc. * Keep accurate records of internal and external customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken to resolve the issue. * Communicate all back order and drop ship inquiries for an assigned territory of internal or external customers via phone call and email. * Maintain spreadsheet on problem returns. Communicate needed information to customer and respond promptly to the returns department. * Support SPS Sales Representatives as needed. * Promote and support both the SCORE and Rewards Programs messaging cost savings alternatives. * Proof and edit marketing materials and catalogs as needed. * Process credit card orders (mostly government cards) in compliance with company security guidelines. Minimum Qualifications * High School Education or GED is required * 4 - 6 years of related experience in a customer service capacity Additional Success Factors * In-depth knowledge of drop ship processes and policies. * Ability to lead and direct the work product of a team. * Maintain monthly sales average of 150k or above. * Attend vendor product training sessions and complete all compliance training. * Consistently exhibit a positive attitude and exceptional work ethic. * Demonstrate professionalism in all dealings with inside and outside customers. * Document with order notes any and all issues with regards to shipment, order processing and vendor shipping errors. * Ability and desire to work in a fast-paced call center environment. * Possess excellent customer service and communication skills. * Above average computer skills with a technical aptitude and ability to learn company specific software. * Detail oriented and self-motivated. * Excellent organizational skills. * Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships. * Keep the patient at the center of everything that you do, building lifelong trust. * Foster open collaboration and constructive dialogue with everyone around you. * Continuously innovate new solutions, influencing and responding to change. * Focus on superior outcomes, and calibrate work processes for outstanding results. Our Investment in You * Competitive salary. * Competitive health and insurance benefits. * Annual target bonus or commission. * Paid vacation and sick time. * Frequent company update talks with our leadership team. Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited. Hanger, Inc. Alpharetta GA

Customer Sales & Service Representative I

Expired Job

John Deere Landscapes