United States of America
OT553: Otis - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA
Otis, a United Technologies company, is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2 elevators, energy-saving ReGen drives and NCE "green" escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!
Otis Elevator is searching for a highly motivated Customer Sales Representative. The position will support the Southern Region and be based in Palm Beach Gardens, Florida.
If you are looking for a role that combines your drive to succeed with a passion for customers, then we have a great opportunity for you. We are seeking a high energy, professional and motivated inside sales professional.
The Customer Sales Representative is a specialized position to meet the needs to ensure on-going customer communication and engagement for several offices. The goal is to enhance our communication and delivery for our customer base during a sales rep transition of territories.
Manage existing portfolio(s) during a rep transition for multiple offices
Ensure incoming customer communication is responded within 24 hours or less
Provide resolution to customer needs surrounding insurance certificate requests, billing questions, call back concerns, maintenance record requests, scheduling and any other customer activity.
Propose and sell additional service required to meet the needs of the customer
Facilitate and deliver all annual national, regional or sub-regional special projects
EDUCATION / CERTIFICATIONS:
EXPERIENCE / QUALIFICATIONS:
Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customers
Must have strong computer skills and possess the ability to type at least 25 wpm with accuracy
Excellent communication skills, including speaking, listening and writing as well as attention to detail and the ability to follow standard processes and procedures is a requirement
Ability to attain and maintain department performance metrics (Metrics and acceptable performance standards are established by management which reserves the right to modify them at any time)
Must be able to work in a highly team-oriented and dynamic environment
Self-motivated individuals who have the ability to manage simultaneous projects and responsibilities
Knowledge of elevator and escalator industry preferred
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link to read the Policy and Terms
United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
United Technologies Corporation