Weir has been in business since 1871 and our sustainability and success has been built on attracting, retaining, and developing exceptional people.
As a global company, employing around 15,000 people in over 70 countries, we reflect the diversity of our customers in the diversity of our people and ensure everyone is given the opportunity to flourish regardless of their gender, race, beliefs or background.
Weir is an inclusive and innovative organisation where you can be your authentic self. We continually develop our talent and diversity of thought to keep our business relevant, innovative and successful for the future.
Enabling our people to unleash their full potential is central to 'We are Weir', our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we'll achieve that ambition by being the employer of choice in our markets.
We offer a wide range of career opportunities across a variety of technical and business roles in engineering, manufacturing and service locations worldwide.
Business Need / Purpose of Role
The purpose of the role of the Customer Sales Coordinator is to process customer Sales Orders for Weir Specialty Equipment parts.
Objectives & Measurement
Enter customer parts orders based upon order write-ups
Provide customer service in quoting and follow-up regarding parts orders, including acknowledging orders, transmitting drawings, providing reports and data per customer requests and informing customer of required changes
Coordinate with Engineering, Manufacturing, Quality and Shipping to expedite orders
Review back order report
Initiate the RMA/Customer Complaint process
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
Achievement of Personal Business Objectives
Job Knowledge / Education and Qualifications
Education and/or Experience:
Associate's degree (A.A.) or equivalent from two-year college or technical school; or related experience and/or training in customer service
Knowledge of Weir Specialty Pumps product lines or experience in manufacturing a plus
Knowledgeable of in-house computer systems and personal computers is a plus (AS 400, Microsoft Office)
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
AS 400, Microsoft Office
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is occasionally required to reach with hands and arms. The employee is occasionally required to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level for the work environment is usually quiet. OSHA 10 Hour Certification or other Safety Certification is a plus.
Problem Solving- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Customer Service- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Motivation- Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Professionalism- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Adaptability- Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Dependability- Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.