Customer Sales Associate

Sears Hometown & Outlet Durant , OK 74702

Posted 2 days ago

The Customer Sales Associate is responsible for ensuring customer satisfaction and enhancing customer in-store experience; The Customer Sales Associate also answers the telephone and helps maintain and organize customer files, store records and promotional materials; ensures showroom appearance meets company standards; participates in outbound telemarketing to existing and potential customers.

Job Duties:

  • Acquire and Maintain Customers

  • Clerical functions, including but not limited to office management and file maintenance

  • Create price tags, assist with store sigange and placement of new and returned product

  • Customer payments and data entry in VersiRent computer program

  • Greets customers and facilitates in-store sales

  • Inbound/Outbound sales calls

  • Maintain a professional appearance

  • Maintains showroom appearance

  • Resolves customer service concerns as they arise

  • Responsible for answering phones

  • All other duties deemed necessary for effective store management

  • Assist Credit Manager with collection calls

Required Skills:

  • Answer telephone to company standards; must be able to communicate company products and programs to potential customers over telephone and in-person

  • Build and maintain files to company standards and policy

  • Intermediate math skills

  • Excellent phone skills

  • Must be able to explain product features and benefits

  • Must the able to explain terms of rental/lease agreement to customer

  • Must be able to read, write and communicate effectively in person and over the phone with employees and customers

  • Must be organized

  • Must be able to work overtime

  • Routine lifting, loading and moving of merchandise up to 50 lbs. without assistance

  • Stooping, bending, puling, climbing, reaching and grabbing as required

  • Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics

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Customer Sales Associate

Sears Hometown & Outlet