Customer Sales Associate - Lubbock Trane

Ingersoll Rand Lubbock , TX 79404

Posted 2 months ago

At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brandsincluding Club Car, Ingersoll Rand, Thermo King, Trane, American Standard Heating & Air Conditioning and ARO - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.


Customer Facing (60%)

  • Actively engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.

  • Engage every customer when they enter the store, before they reach the counter ("10 ft /10 seconds in store" rule of engagement)

  • Provides technical support to customers.

  • Meets or exceeds sales goals by having and maintaining current knowledge of all portfolio offerings and demonstrate technical knowledge to provide value propositions to the customer and drive sales

  • Partners with customers to grow sales by identifying related products or add on extensions needs and making customers aware of product promotions.

  • Determines the best method to resolve problems and ensure customer satisfaction while adhering to company policies.

  • Makes outbound calls including marketing new products.

  • Generates lead sheets for Account Managers

  • Occasionally visits external customers to better understand their needs and potential sales opportunities in future.

  • Parts identification and troubleshooting, beyond OEM parts.

  • Identify items which meet the needs uncovered during conversations with customers in store, on phone and at customer site and submit them for addition to showroom portfolio.

  • Processes Refrigerant Reclaims

Operations (ranges 20-30% depending on number of store associates)

  • Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery entering quotes and invoices and follow through on fulfillment.

  • Helps plan store customer and vendor events.

  • Completes training as required, including safety training, certification and testing.

  • Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions of the job

  • Understand and execute processes and standard work.

  • Identify new opportunities for process improvements.

  • Flexibility to work overtime/weekends, as required.

Back office (ranges 10-20% depending on number of store associates)

  • Completes cycle counts

  • Inventory management back orders, PO receipts, transfers

  • Responsible for staging, shipping and receiving parts, equipment, and supplies.

  • Stocks the parts store with an appropriate amount of merchandise.

  • Responsible for inventory control and bin location.

  • Enters inventory into software system.

  • Manages will calls.

  • May deliver parts to customer locations or job sites.

  • Practices safe material handling techniques.

  • Filing of M/S's, freight bills of lading, equipment packing slips, etc. for inventory reconciliation and audit purposes.

  • Responsible for filing of freight claims for damaged goods.

  • Handles transfers between locations.

Winning Culture:

  • Genuinely and effectively works effectively with diverse team of different backgrounds and experiences to achieve business results.

  • Mentors and assists with onboarding of new associates

  • Continuously seeks out opportunities for learning.

  • Participates in different team and community involvement activities.

  • Recognizes others for work well-done.

  • Demonstrates engaging customer-facing behaviors and customer service

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

If you share our passion for inspiring progressfor bringing about bold shifts in how people, economies and societies operatethen you belong with Ingersoll Rand. Progress begins with you.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Counter Sales Rep Lubbock Airport

The Hertz Corporation

Posted 6 days ago

VIEW JOBS 1/14/2020 12:00:00 AM 2020-04-13T00:00 General Responsibilities The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. The Counter Sales Representative provides attentive, courteous service to understand the customer's travel needs, promote Hertz's products and services and resolve issues. Responsibilities: * Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures * Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner * Resolve customer issues and concerns professionally using effective customer service techniques * Effectively communicate and offer ancillary products and services to enhance customer's travel experience * Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells * Answer telephone calls in a timely manner in accordance with best practices and policy standards * Liaise with various Hertz departments * Achieve personal sales goals while supporting the goals of the team * Answer questions and provide directions in a courteous and expeditious manner * Qualify and process customer rentals with accuracy and attention to detail * Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental * Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines * Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction * Keep work area organized and free of clutter Mandatory Requirements * High School diploma or equivalent * A minimum of one year of sales or customer experience in a high volume or service oriented environment * Passion for customer service and attention to detail - Goes the extra mile * Proven strong sales and closing skills and the ability to friendly, engaging manner * Motivated to achieve and exceed targeted goals * Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems * Proficiency in English * Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply * Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills * Demonstrate professionalism and interpersonal skills * Proven experience of working well within a team * 100% customer focus, with proven experience within a customer facing environment * Work flexible shifts including weekends and holidays; and work overtime as required * Work outdoors during all weather conditions * Stand for long periods of time EEO Statement Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. The Hertz Corporation Lubbock TX

Customer Sales Associate - Lubbock Trane

Ingersoll Rand