Customer Sale Support

Bollore Logistics USA Jamaica , NY 11434

Posted 2 months ago

Job Introduction: We have an exciting opportunity for a Customer Sale Support to coordinate the quotes customer and network pricing requests, ensure customer profiles are complete, and guarantee proper Customer relationship at local level.

KEY ACCOUNTABILITIES

Provide Customer and Network with quotations upon request

  • Reply to customer and internal pricing requests with required information including: Transport mode, price, and transit time
  • Ensure quotation follow-up
  • Request solutions expertise of the MO Solution Customer Expert Solution (CES) if specific solution, or pricing improvement, is required
  • Secure formalization and maintenance of the validated Quotations
  • Complete Customer Profile in Coordination with the Customer Operation Support (COS)

  • Formalize SOPs / Customer profiles, taking into account customers expectations, requirements, and specific constraints (Scope & level of service)
  • Share SOPs / Customer profiles with the MO Solution- Customer Expert Solution (CES) and the MO Operations Order Desk Support (ODS) / Customer Operation Support (COS) / International Freight Forwarding Operator (IFFO)
  • Update and maintain the SOPs / Customer Profiles, in coordination with the MO Operations- Customer Operation Support (COS)
  • Manage Customer Relationship

  • Assist Inside and Outside Sales; handling enquiries, visiting customers
  • Manage customer relationship; anticipate needs, gather constraints and requirements, and maintain rates validity
  • Monitor customer satisfaction experience (KPI, gap identification) and liaise with MO Solution and Operations for continuous improvement
  • QHSE

  • Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
  • Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
  • Ensure the compliance with applicable legal requirements
  • Requirements

  • Bachelors Degree & above, or relevant working experience
  • Minimum 2 years of experience in bid / tender management, and minimum 3 years in Transportation / Logistics industry
  • Experience in a fast paced and dynamic MNC environment
  • Experience in freight-forwarding industry
  • Pricing and market knowledge
  • Ability to interpret companys strategy and transfer into proposals and bids to uncover new opportunities
  • Ability to read, interpret and analyze RFI and RFQ documents in a timely manner
  • Strong communication skills in both spoken and written English
  • Bachelors Degree & above, or relevant working experience
  • Minimum 2 years of experience in bid / tender management, and minimum 3 years in Transportation / Logistics industry
  • Benefits

    Bollore has to offer:

    • Competitive compensation
    • Generous benefits package, including health insurance (medical, dental and vision)
    • 401(k) matching
    • Life insurance & disability.
    • Discretionary bonus
    • Paid time off / Holidays
    • Career advancement

    Salary: $60,000-$75,000 USD

    Bollore Logistics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics

    icon no score

    See how you match
    to the job

    Find your dream job anywhere
    with the LiveCareer app.
    Mobile App Icon
    Download the
    LiveCareer app and find
    your dream job anywhere
    App Store Icon Google Play Icon
    lc_ad

    Boost your job search productivity with our
    free Chrome Extension!

    lc_apply_tool GET EXTENSION

    Similar Jobs

    Want to see jobs matched to your resume? Upload One Now! Remove
    Customer Operation Support

    Bollore Logistics USA

    Posted 2 months ago

    VIEW JOBS 11/2/2022 12:00:00 AM 2023-01-31T00:00 <p><strong>Job Introduction:</strong> We have an exciting opportunity for a Customer Operation Support to coordinate the primary purpose of the COS is to provide customer support and act as a troubleshooter, to secure correct implementation of new traffics, and complete and maintain the Customer profile, in coordination with the Customer Sales Support (CSS).</p><p><strong>Manage Relationship with Customer and Internal network</strong><br></p><li> Secure implementation of new and/or complex traffics, with FO and MO teams, through SOPs and Traffic Analysis</li><li> Manage day-to-day operational relationship with the customer by providing to clients and network any relevant information (positive / negative) regarding the operations</li><li> Be the first point of contact for the other COSs regarding any traffic related to their organization</li><li> Inform the Customer Sales Support (CSS) in case of any issue related to:</li><p>o Customer profile: SOP – Traffic analysis, etc.</p><p>o Customer Relationship: Contracts, shipment status, service, service level, etc.</p><p><strong>Monitor Execution</strong></p><li> Monitor the complete (End-to-End) execution of the Transport Orders, and troubleshoot if/when needed</li><li> Monitor Data quality, and participate actively to its improvement with the other MO roles</li><p><strong>QHSE</strong></p><li> Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency</li><li> Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility</li><li> Ensure the compliance with applicable legal requirements</li><p><strong>Requirements</strong></p><li> Preferably Diploma in Logistics or Bachelor in Logistics & Supply Chain</li><li> At least 3 years of experience in a similar customer support role</li><li> Excel & Microsoft Office knowledge</li><li> Knowledge of WH operations & inventory management, with experience using WMS systems</li><li> Strong analytical skills</li><li> Strong communication skills</li><li> Meticulous, organized & able to multi-task</li><li>Preferably Diploma in Logistics or Bachelor in Logistics & Supply Chain. </li><li>At least 3 years of experience in a similar customer support role</li><p><strong>Benefits</strong></p><p><strong>Bollore has to offer:</strong></p><ul><li>Competitive compensation</li><li>Generous benefits package, including health insurance (medical, dental and vision)</li><li>401(k) matching</li><li>Life insurance & disability.</li><li>Discretionary bonus</li><li>Paid time off / Holidays</li><li>Career advancement</li></ul><p><em>Salary: $60,000-$75,000 USD</em></p><p><em>Bollore Logistics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</em></p> Bollore Logistics USA Jamaica NY

    Customer Sale Support

    Bollore Logistics USA