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Customer Sale Support

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Bollore Logistics USA Rosedale , NY 11422

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Job Introduction: We have an exciting opportunity for a Customer Sale Support to coordinate the quotes customer and network pricing requests, ensure customer profiles are complete, and guarantee proper Customer relationship at local level.

KEY ACCOUNTABILITIES

Provide Customer and Network with quotations upon request

  • Reply to customer and internal pricing requests with required information including: Transport mode, price, and transit time
  • Ensure quotation follow-up
  • Request solutions expertise of the MO Solution – Customer Expert Solution (CES) if specific solution, or pricing improvement, is required
  • Secure formalization and maintenance of the validated Quotations

    • Complete Customer Profile in Coordination with the Customer Operation Support (COS)

  • Formalize SOPs / Customer profiles, taking into account customers’ expectations, requirements, and specific constraints (Scope & level of service)
  • Share SOPs / Customer profiles with the MO Solution- Customer Expert Solution (CES) and the MO Operations – Order Desk Support (ODS) / Customer Operation Support (COS) / International Freight Forwarding Operator (IFFO)
  • Update and maintain the SOPs / Customer Profiles, in coordination with the MO Operations- Customer Operation Support (COS)

    • Manage Customer Relationship

  • Assist Inside and Outside Sales; handling enquiries, visiting customers
  • Manage customer relationship; anticipate needs, gather constraints and requirements, and maintain rates validity
  • Monitor customer satisfaction experience (KPI, gap identification) and liaise with MO Solution and Operations for continuous improvement

    • QHSE

  • Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
  • Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
  • Ensure the compliance with applicable legal requirements

    • Requirements

  • Bachelor’s Degree & above, or relevant working experience
  • Minimum 2 years of experience in bid / tender management, and minimum 3 years in Transportation / Logistics industry
  • Experience in a fast paced and dynamic MNC environment
  • Experience in freight-forwarding industry
  • Pricing and market knowledge
  • Ability to interpret company’s strategy and transfer into proposals and bids to uncover new opportunities
  • Ability to read, interpret and analyze RFI and RFQ documents in a timely manner
  • Strong communication skills in both spoken and written English
  • Bachelor’s Degree & above, or relevant working experience
  • Minimum 2 years of experience in bid / tender management, and minimum 3 years in Transportation / Logistics industry

    • Benefits

    Bollore has to offer:

    • Competitive compensation
    • Generous benefits package, including health insurance (medical, dental and vision)
    • 401(k) matching
    • Life insurance & disability.
    • Discretionary bonus
    • Paid time off / Holidays
    • Career advancement

    Job Type: Full-time

    Salary:$60,000 - $75,000 USD

    Bollore Logistics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics

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    VIEW JOBS 3/22/2023 12:00:00 AM 2023-06-20T00:00 Job Introduction: We have an exciting opportunity for a Customer Sale Support to coordinate the quotes customer and network pricing requests, ensure custome Bollore Logistics USA Rosedale NY
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    Bollore Logistics USA

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