Customer Retention Specialist- Work At Home FL

Optimumcx Gainesville , FL 32601

Posted 1 week ago

Customer Retention Specialist- Work at home- Florida Residents ONLY

Leader in Customer Experience Solutions, OptimumCX, is seeking a Customer Retention Specialist- Work at Home.Compensation: $12 - $14.50 an hour, depending on performance.Customer Retention Specialist Overview:
This exciting work at home job is a direct hire opportunity with OptimumCX LLC. Please pay close attention to the technology and environment requirements for this position. The Customer Retention Specialist will provide exceptional customer service experience to small businesses located primarily in North America. Use your persuasion skills to win back customers and get rewarded! You will be responsible for retaining North American small business owners who are considering cancelling their subscription service. Youll actively listen to understand the customers reasons for leaving and retain them through a variety of defined playbook strategies. Specialists will be participating in paid, virtual training from home. Your ability to win over people with your positive attitude and persuasion skills will remind customers why they originally signed-up as well as promoting additional value in extending their cloud communications services monthly bonuses for meeting and exceeding targets!Customer Retention Specialist- Work at Home Primary Job Functions:Answer inbound calls, and make outbound calls, to small business owners who have indicated that they are planning to terminate their servicesAchieve and exceed individual monthly targetsProbe for the reasons why the customer is planning to switch servicesExecute best retention practices using your persuasion skillsManage all interactions and offers in Salesforce.comCustomer Retention Specialist- Work at Home Requirements:
Must be at least 18 years of ageMust have a HS Diploma/GEDMust be able to pass a background checkAble type a minimum of 30 WPMCustomer Service Experience 1-2 yearsPunctuality (Good Attendance)Positive and Professional DemeanorPersuasion SkillsActive Listening SkillsCustomer FocusedComputer Skills understanding of cloud computing and telephone/communications servicesDetailed OrientedStrong communication skills both verbal and writtenSolid experience in problem solving and resolution skillsStrong analytical skills, able to multitaskSalesforce and/or CRM experience preferredA quiet/isolated place to work that will eliminate distractionPhysical Demands:Must be able to remain in a stationary position for long periods of time, constantly operates a computer, telephone and other office equipment as needed.Customer Retention Specialist- Work at Home Desired Skills:Previous sales and/or retention experience in a call centerWork at home experience is a plus

Requirements

Customer Retention Specialist- Work at Home Technology Requirements:

All Applicants must have their own computer equipment. Below are the necessary computer requirements. Please do not apply unless all requirements have been met.

• Windows 10 Pro
• Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better processor
• 8 GB RAM or better
• Two or more monitors
• Ergonomic keyboard and mouse
• Webcam
• Headset- Must have noise cancellation and a mute button.
• Direct Ethernet connection
• Consistent 50/10 Mbps Internet connection

Benefits

• OptimumCX Offers Great Benefits, including:
• Full time work hours
• Paid training
• Opportunity to earn bonuss
• Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions
• Benefits offered after completion of 60 consecutive workdays
• PTO Accruals start day one

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Work From Home Credentialed Tax Accountant

Intuit

Posted 5 days ago

VIEW JOBS 10/15/2020 12:00:00 AM 2021-01-13T00:00 Overview If you are a highly motivated individual with an active unrestricted credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. What you'll bring * Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws * Must possess or be able to obtain any related State licenses, certificates, permits or bonds * Must possess active PTIN (Preparer Tax Identification Number) * 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software * Working knowledge of Circular 230 * Audit experience a plus (IRS and state tax authorities) * Proficient with technology; solid knowledge of computer operations and software * Must have (or be willing to obtain) a dedicated hardwired internet connection * Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring * Excellent verbal and written communication skills * Ability to work in a fast-paced environment with minimal supervision * Critical thinking, problem solving, research skills and determination * Bilingual (English/Spanish) communication skills (written & spoken) a plus For internal use: tst How you will lead * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) Tax advice, including return preparation and signature when required; 2) Product/software inquiries, and 3) Tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Intuit Gainesville FL

Customer Retention Specialist- Work At Home FL

Optimumcx