Customer Retention Specialist- Work At Home FL

Optimumcx Gainesville , FL 32601

Posted 1 week ago

Customer Retention Specialist- Work at home- Florida Residents ONLY

Leader in Customer Experience Solutions, OptimumCX, is seeking a Customer Retention Specialist- Work at Home.Compensation: $12 - $14.50 an hour, depending on performance.Customer Retention Specialist Overview:
This exciting work at home job is a direct hire opportunity with OptimumCX LLC. Please pay close attention to the technology and environment requirements for this position. The Customer Retention Specialist will provide exceptional customer service experience to small businesses located primarily in North America. Use your persuasion skills to win back customers and get rewarded! You will be responsible for retaining North American small business owners who are considering cancelling their subscription service. Youll actively listen to understand the customers reasons for leaving and retain them through a variety of defined playbook strategies. Specialists will be participating in paid, virtual training from home. Your ability to win over people with your positive attitude and persuasion skills will remind customers why they originally signed-up as well as promoting additional value in extending their cloud communications services monthly bonuses for meeting and exceeding targets!Customer Retention Specialist- Work at Home Primary Job Functions:Answer inbound calls, and make outbound calls, to small business owners who have indicated that they are planning to terminate their servicesAchieve and exceed individual monthly targetsProbe for the reasons why the customer is planning to switch servicesExecute best retention practices using your persuasion skillsManage all interactions and offers in Salesforce.comCustomer Retention Specialist- Work at Home Requirements:
Must be at least 18 years of ageMust have a HS Diploma/GEDMust be able to pass a background checkAble type a minimum of 30 WPMCustomer Service Experience 1-2 yearsPunctuality (Good Attendance)Positive and Professional DemeanorPersuasion SkillsActive Listening SkillsCustomer FocusedComputer Skills understanding of cloud computing and telephone/communications servicesDetailed OrientedStrong communication skills both verbal and writtenSolid experience in problem solving and resolution skillsStrong analytical skills, able to multitaskSalesforce and/or CRM experience preferredA quiet/isolated place to work that will eliminate distractionPhysical Demands:Must be able to remain in a stationary position for long periods of time, constantly operates a computer, telephone and other office equipment as needed.Customer Retention Specialist- Work at Home Desired Skills:Previous sales and/or retention experience in a call centerWork at home experience is a plus


Customer Retention Specialist- Work at Home Technology Requirements:

All Applicants must have their own computer equipment. Below are the necessary computer requirements. Please do not apply unless all requirements have been met.

• Windows 10 Pro
• Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better processor
• 8 GB RAM or better
• Two or more monitors
• Ergonomic keyboard and mouse
• Webcam
• Headset- Must have noise cancellation and a mute button.
• Direct Ethernet connection
• Consistent 50/10 Mbps Internet connection


• OptimumCX Offers Great Benefits, including:
• Full time work hours
• Paid training
• Opportunity to earn bonuss
• Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions
• Benefits offered after completion of 60 consecutive workdays
• PTO Accruals start day one

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Customer Retention Specialist- Work At Home FL