Customer Retention Associate

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry. We are built on a foundation of excellence, customer focus, quality products and services. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions.

We currently operate 55 stores in 13 states, including Puerto Rico. We are looking to hire a CUSTOMER RETENTION ASSOCIATE to join Team Arona! Visit us online at https://aronarents.com

You will have comprehensive benefits package that includes:

• Paid time off including vacation days, personal days, and holidays.

• Ongoing training and development - we promote within.

• Unlimited Bonus & Commission opportunities paid monthly.

• Five-day work week!

• Company paid Life Insurance and Long-Term Disability Insurance

• Medical, Dental, Vision, Life Insurance and Short-Term Disability

• 401(k) with a company match

Job Duties

• Responsible for assisting the Customer Accounts Department with lease agreement renewals.

• Act as a customer counselor by discussing benefits of timely lease agreement renewal payments.

• Collect Revenues and Protect Company Assets.

• Contact customers directly who have not paid their Lease agreement(s).

• Contact customers over the phone and through field visits.

• Maintain and update customer database.

• Assist with merchandise returns and customer deliveries up to 5-25 hours per week.

• Clean and certify returned merchandise in the Quality Assurance Center.

• Assist in the field when necessary.

Position Requirements

• Good communication and interpersonal relationship skills.

• Position routinely requires lifting, loading, and "dollying" merchandise 50-300 pounds.

• Maintain professional appearance.

• Must be 21 years of age or older.

• Good driving skills with the ability to legally drive the company truck.

• Bi-lingual is a PLUS!

Customer Retention Associate must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy. All Customer Retention Associates must pass a drug screen and criminal background investigation before beginning employment.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer