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Customer Resolution Product Analyst

Expired Job

Ultimate Software Fort Lauderdale , FL 33301

Posted 2 months ago

Ultimate Software is looking to hire a HR/Payroll Product Analyst to join our talented TRADE Team within Customer Resolution. As one of our team members you will be a part of our continued improvement, growth and expansion of coverage for our HR and Payroll Software Solution.

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's "Best Places to Work in Technology" for 2018 and #3 on the "100 Best Companies to Work For" list in 2018. Ultimate is also ranked #1 on the Fortune's "100 Best Workplaces for Millennials" for 2018 and #3 on its "Best Workplaces for Diversity" list for 2017.


Primary/Essential Duties and

Key Responsibilities:
  • Become Subject matter expert for USA and Canada Taxes as well as support other areas of our HCM products.

  • Ability to conduct thorough triage and root cause analysis for complex USA and Canada Taxes, HRIS and Payroll issues.

  • Promotes teamwork and maintains a customer focus through positive communication and a strong desire to meet the needs of the customer.

  • Works as a team member to maintain the highest levels of customer service, quality and productivity.

  • Works in an environment with competing priorities.

  • Work with core development team(s) to explain product issues and determine next actions.

  • Proactively communicate with clients and team members to keep them apprised of issue status and any commitment dates

Required Qualifications:

(Knowledge, Skills and Abilities)

  • Demonstrated advanced problem solving and proactive problem resolution skills.

  • Ability to handle multiple tasks under tight deadlines

  • Effective communication skills; both verbal and written

  • Excellent follow-up skills with customers, team members and other departments across the organization.

  • Organized, hardworking, dedicated, with a strong sense of accountability.

  • Positive 'can do' attitude.

  • Strong analysis, task management, and time management skills.

(Experience, Education, Certification, License and Training)

  • Associates/Bachelors preferred or equivalent experience
  • FPC or CPP designation preferred

Preferred Qualifications:

  • Experience with Ultimate Software preferred

Physical Requirements:

  • No unique physical demands are required for this job.

Travel Requirements:

  • Limited Upon Request < />

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes.


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Customer Resolution Product Analyst

Expired Job

Ultimate Software