Customer Research And Survey Analyst

US Bank Fargo , ND 58102

Posted 2 months ago

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

This analyst role is for a strategic, creative, technically savvy individual with a strong background and interest in customer experience (Cx) and using data to create actionable insights. As a Customer Insights Analyst, you will be part of a team of analysts responsible for translating customer feedback into actionable insights that enable Elavon to craft better experiences for our partner, corporate and SMB customers. You will optimize existing primary research studies and recommend bespoke listening posts to enhance our understanding of our customers experience. You will work with a matrixed team across product, marketing, operations and sales to gather customer insights, mine information across all customer touchpoints and channels, and partner to translate insights into actionable activities to improve the customer experience.

Responsible for very complex reporting projects that gather and integrate large volumes of data, performs in depth analysis, interprets results and develops actionable insights and recommendations for use across the company for customer and employee populations. Acquires data from multiple data sources in order to perform analysis and reporting. Identifies, analyzes and interprets trends or patterns in complex data in order to provide answers to business questions as well as provide recommendations for action. Presents data and analysis in a clear and concise manner allowing the audience to quickly understand the results and recommendations so they activate upon them and make data driven decisions. Collaborates with various partners to provide a holistic view of the analysis. Measures and monitors results of applied recommendations and present adjustments. Ensures all data acquisition, sharing and results of applied recommendations are compliant with company standards.

  • Curate and drive analytical expertise through the synthesis and analysis of data providing actionable market and customer insights to address key strategic questions.

  • Create easily understandable dashboard reports, slides and other materials to convey the customer experience and operational metrics that are relevant to Intel.

  • Present and clearly articulate customer data to internal stakeholders at all levels of the organization, including senior management, ensuring stakeholders understand how to interpret and apply voice of customer (VOC) data.

  • Act as a consultant to drive a Cx mindset working in partnership with stakeholders across the company.

  • A successful candidate will demonstrate:

  • Strong analytical skills - creative problem solver that can run analyses using different sources of information and deliver comprehensive, balanced & impactful analysis to business leaders

  • Demonstrated understanding of our business strategy, customers, and products

  • Expertise in stakeholder management and achieving results in complex, highly matrixed organizations

  • Strong interpersonal/diplomatic skills, ability to build trust and credibility, and history of driving results through influence at all levels of the organization.

Basic Qualifications:

  • Bachelor's degree, or equivalent work experience

  • Four to five years of data analysis experience

Preferred Skills/Experience:

  • A successful candidate will demonstrate:

  • Strong analytical skills - creative problem solver that can run analyses using different sources of information and deliver comprehensive, balanced & impactful analysis to business leaders

  • Demonstrated understanding of our business strategy, customers, and products

  • Expertise in stakeholder management and achieving results in complex, highly matrixed organizations

  • Strong interpersonal/diplomatic skills, ability to build trust and credibility, and history of driving results through influence at all levels of the organization.

  • Bachelor's degree in Marketing, Business or a related field or relevant work experience in place of a degree

  • Experience managing market research and insights

  • Experience using Qualtrics

  • Proficient in MS Word, Excel, and PowerPoint.

  • Deep understanding of common Cx metrics and systems (NPS, CES, NES, etc)

  • Experience in Merchant Acquiring Industry

  • Experience in SQL/WebFOCUS or other BI tool for querying data and for data manipulation/transformation

  • Experience in financial services, with thorough knowledge of HR systems or financial services products, customers, transactions and interaction data

  • Strong analytic skills with the ability to extract, collect, organize, analyze and interpret results for insights

  • Ability to data mine, analyze data, and present insights in a meaningful way

  • Ability to develop and maintain strategic partnership with Senior Business unit management, business partners and project sponsors, as well as communicate effectively with business, and development teams, end users, and product owners

  • Strong decision-making and problem-solving skills

  • Strong organization and project management skills

  • Effective interpersonal, verbal and written communication skills


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting

EEO is the Law

Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $75,905.00 - $89,300.00 - $98,230.00

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Part Time Field Interviewer National Survey On Drug Use And Health Fargo ND

RTI International

Posted 6 months ago

VIEW JOBS 5/7/2021 12:00:00 AM 2021-08-05T00:00 Part-time work paying $15.10 per hour plus $4.54 Health & Welfare benefit, a total of $19.64 per hour! RTI International is seeking self-motivated and outgoing individuals to work on a government-sponsored research study, the National Survey on Drug Use and Health (NSDUH) as Part-Time Field Interviewers. This important study provides up-to-date information on alcohol, tobacco, and drug use, mental health and other health-related issues in the United States. This position on the NSDUH project offers: * A virtual, paid training * Paid mileage for traveling to selected households * Access to 401(k) plan * Opportunity to work on a project that collects data to support planning for prevention and treatment programs that serve your community * Certified bilingual interviewers will be paid an additional $0.50 per hour For more information about this position, watch this informative video: NSDUH - Employment Opportunities ( Location Requirements: FARGO, ND This is an excellent opportunity for individuals looking for a part-time, long-term career with a variable schedule that allows you to work independently and not be stuck in an office. As a Part-Time Field Interviewer, you will interact with others and approach selected households without a prior appointment. You must be able to commit to working weekday evenings and weekend hours (both Saturday and Sunday) without exception. On occasion, daytime work on weekdays may also be necessary. If you're interested in engaging people from diverse backgrounds and passionate about the health and well-being of your community, this may be the job for you. Qualified candidates MUST be able to work when respondents are available and be comfortable working a consistent, varied schedule to accommodate project needs. Field Interviewers are responsible for: * Making in-person contact with selected households to discuss the study, answer questions and obtain participation * Collecting confidential information and administering the NSDUH interview * Working a fluid schedule of approximately 20-25 hours a week, mostly evenings and weekends (both Saturday and Sunday), when work is available * Independently managing administrative duties, including participating in conference calls and completing online trainings * When working in the field, must be willing to agree to any COVID-19-related protocols put in place by RTI.  These could include, among others, wearing face coverings or respiratory protection, gloves, taking temperatures daily, social distancing with survey respondents, and/or completing a health pledge. All safety supplies required for use on the project will be provided by RTI. Minimum Required Qualifications: * High school diploma or GED. * Must be at least 21 years old at time of employment. * Possess effective communication skills through speech and listening, and fluency in English through reading, writing, and speaking. * Available for entire training and data collection period. * Able to successfully complete training. * Must have a valid driver's license and reliable personal automobile available for business use. * Must be willing to work evenings and weekends on a weekly and regular basis. * Able to keep project information confidential. Preferred Qualifications for Ideal Candidates: * Positive, self-motivated, curious, and enjoy interacting with people from culturally-diverse backgrounds * Effective time, schedule, and workload management skills to meet set deadlines * Computer skills, namely email and internet proficiency * Availability for overnight travel preferred Pay Rate: This position falls under the U.S. Department of Labor Service Contract Act (SCA). Hourly wage will be determined based on the county in which work is being performed. The pay rate for Cass h County, ND is $15.10/hour. In addition to hourly pay, a Health and Welfare stipend of $4.54 per hour will be provided for up to 40 hours per week. You are also eligible to receive pay for up to 10 holidays and annual vacation time payout. Apply here to begin the conversation about this position. Interviews are ongoing, and the position will begin in May, June, or August 2021. RTI International is an independent, nonprofit research institute dedicated to improving the human condition. Clients rely on us to answer questions that demand an objective and multidisciplinary approach-one that integrates expertise across the social and laboratory sciences, engineering, and international development. We believe in the promise of science, and we are inspired every day to deliver on that promise for the good of people, communities, and businesses around the world. For more information, visit Physical and mental demands of this role include those that must be met by an employee to successfully perform the essential functions of this job, as outlined above. Examples include: operating a computer, a phone, and other office machinery, driving to households; walking from car to household; thinking, learning, and concentrating effectively and frequently communicating with other people, both within RTI and outside of RTI; frequently moving about inside and travel between households; ability to handle the stress associated in meeting frequent, multiple and tight deadlines;, ability to work a varied schedule, including evening and weekend hours based on project needs; consistent demonstration of mental stability and ability to have regular, reliable and predictable attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, per RTI procedure 4.2.1. For USA Job Postings Only: RTI participates in the US Government E-Verify program. Further information regarding the E-Verify program and laws that are designed to protect you against discrimination relating to your legal right to work in the US can be found at For San Francisco, CA USA Job Postings Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Further information is available here. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Further information is available here. RTI International Fargo ND

Customer Research And Survey Analyst

US Bank