Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Representative - Vaccine - New York

Expired Job

Merck & Co., Inc. Brooklyn , NY 11201

Posted 5 months ago

Requisition ID: DIR024119

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck's success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck's Global Human Health (GHH) Division abides by a "patient first, profits later" ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The division is comprised of sales and marketing professionals who are passionate about their role in bringing Merck's prescription medicines, vaccines, and other medical products to our customers worldwide.

The Vaccine Customer Representative is a key member of the Vaccine Horizontal Market Team and plays a critical role in supporting Merck Vaccines customer engagement model.

He/she is responsible for engaging with customers in a way that supports the local market focus on population health and centers on the highest potential business opportunities that will improve our impact on public health. He/she will work with the local market team to understand and identify customer needs, proactively align products and services, support pull-through activities relative to integrated strategies, and ensure that MV is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. Responsible for ensuring all activities adhere to the spirit and letter of all Merck Policies and US Laws and Regulations.

Primary activities include:

Account Management / Contracting: Understand multiple interdependencies within an account, consider customer healthcare goals and needs, and maximize account performance by building long-term relationships through collaborative business planning processes and approaches. This includes conducting customer business reviews with appropriate stakeholders discussing the financial impact of contracts and progress/results of targeted vaccine programs and previously identified opportunities to improve customer benefits.

  • Understand complex account interdependencies in order to develop both short and long-term account plans in conjunction with a wide array of stakeholders, and lead a local account team's execution to deliver on the account plan.

  • Work consistently with customers to demonstrate an understanding of and support for office vaccine protocols. Understand the role of each health care practitioner in the office (e.g., office manager, Medical Assistants, nurse, physician) as it relates to establishing and implementing the vaccine protocol.

  • Provide information and resources that support the integration of a standard of care and the development and establishment of office vaccination protocols.

  • Maintain complete knowledge and understanding of MV contract terms and conditions. Apply knowledge of contracts and historical ordering patterns to optimize vaccine purchases for customers and appropriate inventory in support of office protocols, vaccination goals, and seasonality in patient origination.

  • Manage customer supply, product transition, and back-order challenges and communications.

  • Develop annual portfolio-wide account strategy business plan with corresponding business case for top accounts.

  • Establish and track account performance metrics to evaluate progress and performance, and to assess opportunity and need to adjust plans and associated tasks.

Sales Acumen: Build trust with customers and demonstrate value in selling situations to deliver high-quality engagements or interactions that deliver products/solutions with the common goal of improving health outcomes in pediatric, adolescent, and adult populations and across diverse customer segments which may include private or public sector (state health departments, FQHCs, VISNs, VAs, Military, Pharmacy, etc.). Work cross functionally with each Merck Vaccine and USCO counterpart to provide support and resources that assist customers in achieving health outcomes.

  • Collaborate with customers through solid relationship management skills and leverage customer insights to provide comprehensive solutions to previously unmet and evolving healthcare needs with a focus on population health management.

  • Understand and appropriately converse about current health care trends per company guidance, including: ACOs, PCMHs, HC Reform, Prevention & Wellness, etc.

  • Change customer behaviors by understanding beliefs and experiences and providing appropriate insight that creates a different experience.

  • Create a compelling and logical rationale for the value of Merck Vaccines (clinical) and Commercial Offers in support of patient health & wellness.

  • Ask strategic, insightful questions to obtain information on customer healthcare needs, use the insights to position Merck vaccines and commercial offers, and collaborate with customers on a customized strategy.

Customer Segmentation & Targeting - Divide customer population into groups of individuals who share similar characteristics and buying behaviors, and apply this information to focus on groups effectively, allocate promotional resources, and drive execution of commercial plans

  • Identify key customer segments, channels, and opportunities across the eco-system of patient care. Evaluate and prioritize business across many different types of customer segments including: public clinics, private systems, pharmacy, government, VA/military/CBOCs, FQHCs, etc.

  • Divide a customer base into customer segments and apply the insights to effectively and differentially allocate marketing and field resources that drive execution of sales and marketing plans.

  • Communicate Merck Vaccine clinical information and Commercial Offers in a way that's meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer's needs

  • Engage in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information

  • Act as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers: Managed Care Organization (MCO), employers, state and local policy)/network structure, customer needs and identify business opportunities

  • Coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer

Territory: Brooklyn Central, NY



  • Required: BA/BS
  • Preferred: MBA/MS


  • Experience working in one or more of the following areas: Pharmaceutical/Healthcare, Sales, Consulting, Customer Service or Military.

  • Excellent communication skills (written and oral)

  • Self- directed and organized

  • Possess strong interpersonal and leadership qualities with demonstrated success in establishing and maintaining relationships in an academic or professional setting

  • Excellent planning and organizational skills and good judgment

  • Valid Driver's License


  • Prior experience developing and executing plans for engaging customers and meeting customer needs

  • Demonstrated success in establishing, developing and maintaining relationships

  • Prior experience working in a highly regulated industry or environment where compliance to policies is critical

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we're counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we're inventing for life.

If you need an accommodation for the application process please email us at

Search Firm Representatives Please Read Carefully:

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck. No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.

Visa sponsorship is not available for this position.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement

Job: Direct Sales Generic

Other Locations:

Employee Status: Regular

Travel: Yes, 15 % of the Time

Number of Openings: 1

Shift (if applicable): N/A

Hazardous Materials: None

Company Trade Name: Merck

Nearest Major Market: Brooklyn

Nearest Secondary Market: New York City

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Representative 1B Spine Therapies New York

Medtronic Inc.

Posted 2 weeks ago

VIEW JOBS 11/30/2018 12:00:00 AM 2019-02-28T00:00 Careers that Change Lives Bring your talents to an industry leader in medical technology and healthcare solutions – we're a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our expanding portfolio delivers measurable clinical and economic value – and opens doors. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in sales that changes lives. A Day in the Life At Medtronic, the Sales Representative 1, Spine Therapies is responsible for soliciting orders, selling Medtronic Spinal products assigned and representing the company in accordance with its policies and in the area assigned; for maintaining an awareness of local competitive conditions. This position will work in tandem with Spine Sales Representatives II and will have territory coverage responsibility and limited sales responsibility. Allocation guideline for core responsibilities include: Inventory Management, Case Coverage, and Selling (outside the operating room). Responsibilities may include the following and other duties may be assigned. * Maintain, manage and track Consignments and Loaner inventory. * Keep non usage and flight usage to a minimum level. * Territory case coverage. * Manage accounts in assigned territory. * Prepare and submit call reports as required by the District Sales Manager. * Maintain up-to-date customer record books and other records in accordance with District Sales Manager's instructions. * Aggressively solicit orders from present and prospective customers for the products assigned. * Aggressively seek new customers and formulate and follow plans for such action as directed by the District Sales Manager. * Resolve customer complaints in accordance with Medtronic Spinal policies and advise District Sales Manager and Medtronic Spinal promptly of any situation beyond scope of authority. * Recommend the additions of new products and the modification or deletion of present products to the line as appropriate. * Successful completion of all required product and sales related training curriculum. * Meet or exceed sales quota and total company market share in assigned territory. * Attend and participate in sales meetings, training programs and conventions as directed. * Identify selling opportunities and work closely with the sales representative to increase sales in their respective accounts. * Comply with all Medtronic Spinal policies. * Work weekends, evenings, and Holidays as required on an emergency basis. Must Have: Minimum Requirements * Bachelor's Degree * 2+ years of business to business sales experience OR * 1+ years of medical device or surgical related sales experience Nice to Have * Ability to interact effectively with a wide range of people and personalities * Excellent written and verbal communication skills * Ability to work in an operating room setting * Ability to accommodate a flexible work schedule * Ortho, Spine or O.R. experience About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future. Physical Job Requirements * While performing the duties of this job, the employee is regularly required to be independently mobile * Required to interact with a computer for extended periods of time, and communicate with peers and co-workers * Regularly required to talk or hear * Occasionally required to sit and reach with hands and arms * Regularly required to stand; walk and use hands to finger, handle, or feel objects, tools , or controls * Must frequently lift and/or move up to 50 pounds * Specific vision abilities required by this job involve normal vision * Ability to travel Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Medtronic Inc. Brooklyn NY

Customer Representative - Vaccine - New York

Expired Job

Merck & Co., Inc.