Customer Representative Associate II

Job Class Code: 6598

Grade: 13

Salary: $17.30-$24.91

Closing: October 1, 2024

Bureau of Motor Vehicles is seeking motivated candidates for the 2 available positions of Customer Representative Associate II.

Join our team and be part of a rewarding career with ample opportunities for advancement. If you are passionate about providing excellent customer service and contributing to the safety of the roads in Maine, we want you on our team!

At the Department of the Secretary of State , we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and provide great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making meaningful impact on the lives of our citizens.

Apply now and enjoy our superior benefits package, which includes 13 paid holidays, 12 sick days, and 3+ weeks of vacation to start!

Who are we?

The Bureau of Motor Vehicles is seeking self-motivated candidates to fill the Customer Representative Associate II position in the Court Records Unit. As a member of our team, you will play a vital role in providing a range of requests from law enforcement, courts and district attorneys for information regarding driving records, and conviction and suspension information. The work performed in this position is detailed-oriented, time sensitive and computer based.

Work hours for this position are Monday-Friday 8:00am-5:00pm.

Responsibilities include but are not limited to:

• Researching and certifying as actual documentation necessary for court prosecution and in-custody issues where immediate action is required.

• Issuing suspensions for administrative actions under the Demerit Point System, court ordered suspensions, material misstatement of fact, dishonored checks, provisional driver violations and failure comply with child support orders.

• Responding to a high volume of calls to support the 13 branch offices in the suspension and restoration process.

In order to be successful, you must have:

• Knowledge of programs and resources that have a compliance or eligibility component.

• Knowledge of query and research techniques.

• Ability to verify, code, compute, and/or reconcile data on standard documents.

• Ability to track documents for follow-up action.

• Ability to effectively resolve problems.

• Ability to assist customers and providers with reporting, eligibility, and compliance requirements,

• Ability to effectively present routine factual information to individuals/groups.

MINIMUM QUALIFICATIONS:

• Training, education, or experience in office and administrative support work that demonstrates:

• competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and

• the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

For more information or questions, please contact: Matthew Dudley or call (207) 441-4512.

Why join our team?

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit

• Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage

• The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Dental Insurance

• The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).

• Retirement Plan

• The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.