Customer Repair Representative

National Oilwell Varco Inc Houston , TX 77020

Posted 2 months ago

About NOV and Rig Technologies

National Oilwell Varco (NOV) is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers' full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations.

NOV Rig Technologies makes and supports the world's most advanced drilling solutions. With a long history of manufacturing advanced drilling equipment packagesthink top drives, iron roughnecks, drawworks, BOPs, and risersas well as complete land rigs, we're constantly working to solve our customers' operational challenges. We're designing new technology and robotics that deliver increased automation; expanding our training offerings to help our partners close the industry's generational gap; and developing smarter, more advanced drilling solutions for all types of land and offshore environments.

We're continually pushing our own standards higher to deliver the safest, most efficient, and most reliable drilling solutions in the world. Join us as we continue to power the industry that powers the world.

NOV Bammel - Repair is currently recruiting for a Customer Repair Representative to join our team at 5100 N. Sam Houston Parkway W., the main responsibilities of this role include:

Bammel Repair Department

Job Summary:

Responsible for coordinating and interfacing with customers, suppliers, other departments and roles within the NOV. Responsible for the creation and sending of quotation activities and processes. Responsible for customer purchase order receiving processes and communicating between NOV and clients in order to ensure good customer satisfaction.

Bammel Repair Department Primary

  • Track all inquiries for quotations when equipment arrives directly to the repair facility or after notification from the CSR of inbound equipment.

  • Contact customers to define the necessary scope of work.

  • Carry out credit limit checks, and ensure customers are not on black or watch log lists by using the Global Compliance System.

  • Work on difficult issues regarding client complaints and other issues.

  • Work closely with department managers on updating projects for customer requirements.

  • Creation and control of quotes according to customer needs by successfully following the

completion of the Contract Review, and communicate with customers for clarification.

  • Submit all incoming customer service orders within the Enterprise Resource Planning "ERP" so the project can be properly carried out to avoid delays and unexpected issues.

  • Communicate with outside vendors to request all necessary quotes, which will allow us to ensure expected profit margins are in line with customer expectations. This will also ensure deadlines and the conclusion of service is achieved within the timeframe outlined.

  • Responsible for revising and adjusting quotes.

  • Communicate with the customer regularly reporting progress of all jobs in order to keep them properly informed.

  • Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvements.

  • Responsible for developing and creating ITP/Quality Plan and coordinate associated activities.

  • Pursue continuous improvement in its own activities and operations.

  • Overseas operation/activities and provide overall guidance to the customer service assistant.

  • Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other Corporate guidelines.

  • High School Diploma or GED Equivalent

  • 3-5 years' experience in manufacturing environment preferable

  • Higher education degree desirable

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Customer Repair Representative

National Oilwell Varco Inc