Customer Rep Specialist

Job Posting

Important Recruitment Information for this vacancy:

Job Posting closes: 07/08/2024

Supporting Documents Uploaded By: 07/09/2024

Agency Information:

Kansas Department of Revenue

Audit Services

Topeka, Kansas

www.ksrevenue.org

About the Position:

Who can apply: External (anyone)

Classified/Unclassified Service: Unclassified

Full-Time/Part-Time: Full-Time

Regular/Temporary: Regular

Work Schedule: 7:30 AM - 5:00 PM; Monday

• Friday

Eligible to Receive Benefits: Yes

Veterans' Preference Eligible: Yes

Search Keywords: KDOR

Compensation:

Hourly Pay: $22.00 - $24.00

Employment Benefits:

• Comprehensive medical, mental, dental, vision, and additional coverage

• Sick & Vacation leave

• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave

• Paid State Holidays (designated by the Governor annually)

• Employee discounts with the STAR Program

• Retirement and deferred compensation programs

Visit the Employee Benefits page for more information…

Position Summary:

The primary duties and responsibilities of this position involve researching, analyzing, verifying and processing utility tax exemptions and utility refund requests. Reviews all tax accounts belonging to a customer to ensure accounts are in balance before a refund is issued. Performs account adjustments utilizing Kansas Department of Revenue (KDOR) tax systems. Helps maintain accurate refund data and appeal files. Effective communication skills are essential. Educates customers by phone, email, and in writing of applicable laws, policies and procedures relating to sales tax exemptions and the proper way to apply for a refund. Knowledge of sales and use tax laws, regulations and policy is essential to properly process these types of refund request.

Qualifications:

Education: High school diploma or equivalent.

Minimum Qualifications: Two years of experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and two years of experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.

Preferred Experience: Must be able to communicate and correspond professionally and proficiently with taxpayers, their representatives and third-party sources to collect relevant information concerning sales and use tax refund requests. Ability to quickly analyze data, detect and explain errors and irregularities found during an refund request examination. Ability to document findings using Kansas Statutes and Regulations that will hold up in appeal proceedings. Knowledge of Kansas Sales and Use Tax Statutes and Regulations preferred. Familiar with Word, Excel, PowerPoint, Access, Proofreading, editing, attention to detail.

Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems.

Recruiter Contact Information:

• Email: KDOR_Recruitment@ks.gov

• Phone: (785) 296-3077

• Mailing Address: Kansas Department of Revenue, Office of Personnel Services, 109 SW 9th Street, Topeka, KS 66612

Job Application Process:

• First Sign in or register as a New User.

• Complete or update your contact information on the Careers> My Contact Information page.

*This information is included on all your job applications.

• Upload required documents listed below for the Careers> My Job Applications page.

• Start your draft job application, upload other required documents, and Submit when it is complete.

• Manage your draft and submitted applications on the Careers> My Job Applications page.

• Check your email and My Job Notifications for written communications from the Recruiter.

• Email - sent to the Preferred email on the My Contact Information page

• Notifications - view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov: "How to Apply for a Job

• Instructions" and "How to Search for a Job

• Instructions"

Required Documents for this Application to be Complete:

Upload these on the Careers

• My Job Applications page:

• Transcripts (if necessary)
• DD214 (if you are claiming Veteran's Preference)

Upload these on the Attachments step in your Job Application:

• Resume

• Cover Letter

Helpful Resources at jobs.ks.gov: "How, What, & Where do I Upload Documents"

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran's Preference

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.

Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.