Customer Rep Senior

Job Posting

Important Recruitment Information for this vacancy:

Job Posting closes: 05/12/2024

Supporting Documents Uploaded By: 05/13/2024

Agency Information:

Kansas Department of Revenue

Customer Relations

Topeka, Kansas

www.ksrevenue.org

About the Position:

Who can apply: External (anyone can apply)

Classified/Unclassified Service: Unclassified

Full-Time/Part-Time: Full-Time

Regular/Temporary: Regular

Work Schedule: 8:00 AM - 5:00 PM; Monday

• Friday

Eligible to Receive Benefits: Yes

Veterans' Preference Eligible: Yes

Search Keywords: KDOR

Compensation:

Hourly Pay: $17.39

Employment Benefits:

• Comprehensive medical, prescription, dental, vision, and additional coverage

• Pre-tax savings accounts

• Sick & Vacation leave

• Work-Life Balance programs: military leave, jury leave, funeral leave

• 9 Paid State Holidays (designated by the Governor annually)

• Employee discounts with the STAR Program

• Retirement and deferred compensation programs

• Paid Parental Leave

• Employee Assistance Program

• On-the-job training programs

• Public Service Loan Forgiveness Program

Visit the Employee Benefits page for more information…

Position Summary:

This position is in the Business Segment of the Customer Relations Withholding Tax Department. Educates customers in person or by phone of applicable laws, policies, procedures, services, and resources. Provides customer with information regarding status of records, tax return or other transactions. Provides guidance on options to correct deficiencies, problems, or errors. Performs account management on accounts involving business entities of sole proprietor and business which include associations, joint ventures, estates, and trust. Conducts the processing of business applications, returns, remittances and refunds. Performs account adjustments, abatements and/or assessments. This position requires a professional attire and a customer service orientation. Provides customer education in a professional manner when assisting a customer face-to-face or making a public presentation. Provides customer education in a professional manner. Ensures that customers' needs are met in a professional manner.

Click here to view the full position description

Qualifications:

Education: High school diploma or equivalent.

Minimum Qualifications: One year experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and one year experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.

Preferred Experience: Two years' experience or education in auditing or accounting support work.

Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems.

Recruiter Contact Information:

Kansas Department of Revenue

• Recruitment Team

• Email: KDOR_Recruitment@ks.gov

• Phone: (785) 296-3077

• Mailing Address: Kansas Department of Revenue, Office of Personnel Services, 109 SW 9th Street, Topeka, KS 66612

Job Application Process:

• First Sign in or register as a New User.

• Complete or update your contact information on the Careers> My Contact Information page.

*This information is included on all your job applications.

• Upload required documents listed below for the Careers> My Job Applications page.

• Start your draft job application, upload other required documents, and Submit when it is complete.

• Manage your draft and submitted applications on the Careers> My Job Applications page.

• Check your email and My Job Notifications for written communications from the Recruiter.

• Email - sent to the Preferred email on the My Contact Information page

• Notifications - view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov: "How to Apply for a Job

• Instructions" and "How to Search for a Job

• Instructions"

Required Documents for this Application to be Complete:

Upload these on the Careers

• My Job Applications page:

• DD214 (if you are claiming Veteran's Preference)

Upload these on the Attachments step in your Job Application:

• Resume

• Cover Letter

Helpful Resources at jobs.ks.gov: "How, What, & Where do I Upload Documents"

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran's Preference

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.

Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.