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Customer Rep. Sales Boston - Job Share

Expired Job

Merck & Co., Inc. Boston , MA 02298

Posted 3 months ago

Requisition ID: DIR024911

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck's success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck's Global Human Health (GHH) Division abides by a "patient first, profits later" ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The organization is comprised of sales and marketing professionals who are passionate about their role in bringing Merck's prescription medicines, vaccines, and other medical products to our customers worldwide.

Position Description:

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck's success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck's Global Human Health (GHH) Division abides by a "patient first, profits later" ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The organization is comprised of sales and marketing professionals who are passionate about their role in bringing Merck's prescription medicines, vaccines, and other medical products to our customers worldwide.

The Chronic Care Representative (CCR) sells to customers by providing clinical information on relevant Merck products, as well as education and resources. They do this to support customer needs in an effort to help the Health Care Practitioner meet their patients' goals.

The Chronic Care Representative (CCR) is the primary point of contact for a variety of customers within their assigned geography. These customers may include: health care providers such as physicians, nurses, pharmacists as well as quality directors and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: physicians' offices, integrated delivery systems, and hospital clinics.

The Chronic Care Rep is a key member of the local Customer Team that works collaboratively with other Merck field based employees such as the Account Executives (AEs), Integration Delivery Systems (IDS) leaders as well as other members of the Merck extended team.

The primary activities include:

  • Developing a territory level business plan in accordance with Merck policies, standards and ethics.

  • Maintaining product knowledge and certification on the Merck portfolio for which they are responsible.

  • Engaging in balanced product sales discussions with Health Care Providers and Health Care Business Professionals to align customer needs and Merck products in accordance with product labeling. This is achieved by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of Merck promotional materials

  • Providing Merck management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.

  • Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of Merck promotional materials.

  • Regularly monitoring their business performance against objectives using company provided tools.

Specifically:

Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients' needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified customer needs.

For select customer accounts, coordinate with Merck customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving customer and patient support.

This territory covers: Boston MA, Brockton MA

The ideal location to reside is within this territory.

Travel varies based on candidate's location within the geography.

Overnight travel: 5%

This is a job share position with a 50% FTE

Qualifications

Position Qualifications:

Education Minimum Requirement:

  • Required: BA/BS

  • Preferred: MBA/MS

Required Experience and

Skills:
  • Experience working in one or more of the following areas: Pharmaceutical/Healthcare, Sales, Consulting, Customer Service or Military.

  • Excellent communication skills (written and oral)

  • Self- directed and organized

  • Possess strong interpersonal and leadership qualities in an academic or professional setting

  • Excellent planning and organizational skills and good judgment

  • Valid Driver's License

Preferred Experience and

Skills:
  • Prior experience developing and executing plans for engaging customers and meeting customer needs

  • Demonstrated success in establishing, developing and maintaining relationships

  • Prior experience working in a highly regulated industry or environment where compliance to policies is critical

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we're counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we're inventing for life.

If you need an accommodation for the application process please email us at staffingaadar@merck.com.

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we're counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we're inventing for life.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to staffingaadar@merck.com.

Search Firm Representatives Please Read Carefully:

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck. No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.

Visa sponsorship is not available for this position.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement

OFCCP EEO Supplement

Merck is an equal opportunity employer, Minority/Female/Disability/Veteran proudly embracing diversity in all of it's manifestations.

Job: Direct Sales Generic

Other Locations:

Employee Status: Regular

Travel: Yes, 5 % of the Time

Number of Openings: 1

Shift (if applicable):

Hazardous Materials: No

Company Trade Name: Merck

Nearest Major Market: Boston


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Customer Rep. Sales Boston - Job Share

Expired Job

Merck & Co., Inc.