Customer Rep Associate II - Supervisor

Job Class Code: 6599

Grade: 15

Salary: $17.74 - $24.57 (all new hires start at step 1, $17.74)

Opening: April 26, 2024

Closing: May 10, 2024

Are you looking for a rewarding career with opportunity for advancement and weekends off? Do you enjoy contributing to a team and providing excellent customer service? If you thrive on quality and contributing to the safety of the roads in Maine, we want you on our team!!

Apply Now, we offer superior benefits (highlighted below) including: 13 paid holidays, 12 sick days and 3+ weeks' vacation to start!

The Department of the Secretary of State, Bureau of Motor Vehicles is seeking candidates for a Customer Representative Associate II-Supervisor for the Court Records Unit. This is a supervisory position responsible for overseeing and coordinating work functions for Customer Representative Associate II's within the unit. This position works under the direct supervision of the Clerk IV. Work hours are Monday through Friday from 8:00 - 5:00. All new hires must successfully pass a National Criminal Background check, including fingerprinting.

A typical day involves:

• Preparing and submitting timely performance reviews for subordinate staff.

• Collaborating with Clerk IV in training, mentoring, interviewing and providing guidance to and direction to staff.

• Answering telephone inquiries to support both main line and branch calls.

• Coordinating approved customer services and initiating requests for missing documents/information, in order provide all customers with the necessary services.

• Collecting, validating, and reconciling revenue, in order to verify that the money collected for services reconciles with the amount of revenue to be deposited.

• Creating coorespondence, producing verification/clearance letters, social security number and hardship letters.

• Overseeing the processing of credential requests for residents at the Maine State Prison.

To be successful, you will need:

• Knowledge of supervisory principles, methods, and techniques.

• Knowledge of interviewing principles and techniques and teamwork principles and strategies.

• Knowledge of Maine Performance Management and Appraisal System.

• Ability to verify, code, compute, and/or reconcile data on standard documents.

• Ability to effectively resolve problems.

• Ability to assist customers and providers with reporting, eligibility, and compliance requirements.

• Ability to accomplish the quality/quantity of work within set expectations..

• Ability to effectively delegate work as appropriate.

• Ability to effectively coach employees and conduct performance appraisals.

Minimum Qualifications:

Training, education, or experience in office and administrative support work that demonstrates:

• 1. competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component;
  
  
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  2. the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
  
  

• All positions in this classification assume the qualifications of: Customer Representative Assistant I, Customer Representative Assistant II and Customer Representative Associate I.

For more information or questions, please contact: Jennifer Wilson or call (207) 624-9012.

Why join our team?

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit

• Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage

• The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Dental Insurance

• The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

• Retirement Plan

• The State contributes the equivalent of XX% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.