Customer Rep Associate II - Vanity Plate Clerk

Job Class Code: 6520

Grade: 14

Salary: $17.28 - $23.91

Opening: April 5, 2024

Closing: April 22, 2024

The Department of the Secretary of State, Bureau of Motor Vehicles is seeking candidates to fill a Customer Rep Associate II - Vanity Plate Clerk position for the Registrations Unit of Vehicle Services.

This position provides office and administrative support work to the Registration Section within the Bureau of Motor Vehicles. This customer service position provides a range of registration services to customers on the telephone and in-person. These services include but not limited to the processing of vanity plate applications, reviewing and verifying documents, collecting, validating and reconciling revenue, entering and updating registration records, producing reports and letters and certifying records for law enforcement. The work performed in this position is detailed-oriented, time sensitive and computer based. This position will be required to learn Title 29-A laws, related policies and procedures. This position will require the use of independent decision-making to complete assignments. The position will perform any other duties assigned by the unit supervisor.

This position works Monday

• Friday, 8:00 am

• 5:00 pm. All applicants must successfully pass a National Criminal Background check, including fingerprinting.

In a typical day you will:

• Respond to written, telephone, and in-person customer inquiries.

• Collect, validate and reconcile revenue.

• Process vanity plate applications.

• Maintain and respond to BMV Vanity Plate in-box requests in Outlook.

• Verify, enter, and update computer records.

• Process Veteran Decal requests.

• Identify and resolve data problems; address quality control issues.

• Review, evaluate, and verify registration documents.

• Create reports and letters; certify agency records.

• Organize, review, and maintain computer and manual files.

• Operate office equipment (i.e. printer, photocopier, fax, validator, adding machine, document counter and cash machines).

• Assist with the training of new employees.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to use independent judgment and decision-making.

• Ability to verify, code, compute, and/or reconcile data on standard documents.

• Ability to recognize work quality issues.

• Ability to make intermediate mathematical calculations.

• Ability to prepare standard reports and letters.

• Ability to communicate effectively both orally and in writing.

• Ability to complete detailed and accurate work assignments.

• Knowledge of modern office practices.

• Knowledge of business requirements; computer interface rules.

• Knowledge of Maine Motor Vehicle Statute Title 29-A.

• Knowledge of query and research techniques.

• Knowledge of Bureau of Motor Vehicle computer systems, including on-line programs.

• Customer service skills.

• Telephone etiquette.

• Interpersonal skills.

• Computer skills

• Microsoft Office Word, Excel, Access, Outlook, Power Point, Internet.

• Time management skills.

MINIMUM QUALIFICATIONS:

Training, education, or experience in office and administrative support work that demonstrates:

• competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and
• the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

For more information or questions, please contact: Jennifer Wilson or call (207) 624-9012.

Why join our team?

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit

• Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage

• The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Dental Insurance

• The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

• Retirement Plan

• The State contributes the equivalent of XX% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.