Customer Reliability Engineer

Job Description

As a Customer Reliability Engineer, you will work on-site at a customer facility, coordinate schedules and participate in work with the customer to comply with the "Managed Reliability Agreement (MRP)". You must to able to troubleshoot by investigating problems related to product performance and application specific issues. You will make complex and independent seal and equipment evaluations, selections and recommendations and manage John Crane owned inventory at site. You'll interact with customer appointed program manager, as needed to ensure needs are met and customer is satisfied with John Crane performance of MRP. Also addressing any issues immediately as they arise.

Travel as required performing duties and working directly with customers. Position reports to District Sales Manager.

Duties & Responsibilities

• Reviews customer applications proactively and makes specific recommendations for MTBR improvement under general direction of the engineering.

• Analyzes and evaluates specific customer applications. Then submits recommendations for improvement via the John Crane Application Data Information Sheet directly to Engineer.

• Directs and troubleshoots as required the application, installation and commissioning of mechanical seals and their auxiliary support systems.

• Observes, collects and evaluates customer data. Then reports seal program's results utilizing John Crane's current reliability management software, e.g., ServiceMax under general direction of the engineering.

• Analyzes the equipment survey for inventory optimization opportunities within current consignment management guidelines. Manage, consolidate and standardize inventory at all times.

• Maintains John Crane's equipment survey.

• Communicates orally and in writing with customers, company personnel, and vendors providing counseling, recommendations, and technical assistance. May include making technical presentations to customers or management with oversight from the engineering.

• Provide customer training for maintenance and operations personnel as required.

• Assists customer with the "Management Of Change (MOC)" process.

• Prepare and submit "MOC Forms" for new stock requirements, deletion of obsolete stock items and complete catalog description changes. Needs signature by Managing Director and Client Contract Representative.

• Collects new equipment data sheets from customer's project engineers and makes initial recommendations for approval by engineering.

• Performs other duties and responsibilities as necessary to comply with specific contractual terms of the agreement, or as required by the manager.

• Monitors KPI's, prepares and submit monthly reports by due date. Reports to include charts of all relevant KPI's, list of activities performed to improve reliability, track recommendations made and their implementation, follow up on recommendations to drive improvements in reliability.

• Prepare for and participate in all meetings related to John Crane performance, onsite meetings with clients focused on reliability, EH&S and quality.

• Preform seal condition analysis inspections and reports to determine root cause for seal change to improve equipment reliability and up time.

• Maintain account coverage with up to date back up plan during vacations and holidays.

• Maintain up-to-date safety training records for site access.

• Other duties as assigned.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

• Bachelor of Engineering Degree or equivalent experience.

• Experience: Minimum of 1-5 years in Rotating Equipment Reliability.

• Understanding of oil and gas processes.

• Knowledge of pumping systems.

• Thorough understanding of the Microsoft Office Suite of applications.

• Works independent and remotely.

• Troubleshooting and problem solving skills.

• Good communication skills to deliver presentations, reports and problem solve.

PHYSICAL/MENTAL REQUIREMENTS:

• Must safely be able to navigate through industrial environment.

• Valid driver's license and abstract required for insurance purposes.

• Ability to work unsupervised and remotely.

WORK ENVIRONMENT:

• Minimal travel required but will travel to Regional Office.

• Works onsite daily at customer location.

Salary & Benefits

The pay range for this role is $57,000-$85,000 based on level of experience.

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

About John Crane

John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.