Customer Relationship Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The ideal candidate must be a US Citizen and currently possess a T/SCI clearance to be considered for this exciting position.

Key aspects of the role:

• Daily interaction with customer to identify needs and execute solutions

• Ensure prompt and satisfactory resolution of work order requests·

• Perform weekly walkthrough inspections of site.

• Follow up with landlord and vendor(s) on all service-related issues.

• Identify operational areas that require attention and maintain the facilities presentation to the highest standard to both internal and external customers.

• Conduct regular service meetings with contractors and enforce contract terms.

• Comply with all safety and quality-related matters on-site.

• Manage response to on-site incidents and required reporting.

Desired Qualifications

• Must currently possess an active TS/SCI clearance

• Three (3) years facility management experience in a corporate or government environment

• High school diploma or Associates degree with relevant work experience in lieu of a degree is acceptable

• Basic knowledge of building systems (mechanical, electrical, plumbing).

• Be self-directed, professional in appearance and demeanor, and capable of performing tasks with minimal supervision

• Ability to manage multiple requests for service, simultaneously; and with the flexibility to respond

• Strong customer service skills, communication, organizational and multitasking skills; and the ability to work with computers and programs such as MS Office Suite are a must

• Embraces a team working environment

Location:

On-site -Chantilly, VA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.