Customer Relationship Management (Crm) Developer (Oracle Service Cloud Aka Rightnow)

Conduent Austin , TX 78719

Posted 2 weeks ago

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Title: Customer Relationship Management (CRM) Developer (Oracle Service Cloud aka RightNow)

Location: Prefer Austin, TX or Morrisville, NC; may consider other U.S. Conduent locations

Position Overview:

  • The CRM Developer will use web development skills to implement, update, edit and/or change existing framework, add-ins, widgets and code as well as API calls to connect with other software solutions.

  • Implement Agile/Waterfall methodologies.

  • Establish and meet projected timelines and will work independently or as a member of a team.

  • Develop and troubleshoot a CRM and customer portal enhancements/issues, diagnose connection issues of 3rd party software and implement various changes within the CRM console environment.

  • Work with various clients to obtain and document requirements.

Preferred Qualifications:

  • Must be currently eligible to work in the U.S. for any employer without sponsorship.

  • 2-3 years' experience with Oracle Service Cloud aka RightNow or other CRM tools (e.g. SalesForce, ServiceNow, Microsoft Dynamic, SAP CRM, NetSuite or Zoho CRM etc).

  • Experience using REST and SOAP API in Web applications.

  • Object Oriented Programming experience.

  • Experience understanding, writing and implementing business rules requirements.

  • Bachelor's degree in related field or equivalent work experience.

  • Web Services experience.

  • Basic experience using MS Office (Excel, Skype/Lync and Outlook)

Experience with following is a plus:

  • SQL / MySQL

  • Ajax

  • Java

  • C#

  • PHP

  • PHP framework Code Igniter

  • .NET

  • JavaScript / JQuery and other JavaScript Framework libraries

  • HTML / HTML5

  • CSS3

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.


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Customer Relationship Management (Crm) Developer (Oracle Service Cloud Aka Rightnow)