Customer Relationship Liaison (Driving)

Apria Healthcare El Segundo , CA 90245

Posted 2 months ago

Job Summary

With over 300 locations across the US, Apria Healthcare's mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.

This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Acts as a single point of contact for a specific account or accounts.

  • Responds to customer needs, concerns and complaints in a timely manner.

  • Consults with clients and referral sources on products and necessary equipment.

  • Obtains all documentation to be scanned and batched at the Branch.

  • Manages all follow-up functions with the account, post set-up.

  • Oversees all transactions coming from a specific account(s), including all referral sources.

  • Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.

  • Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.

  • Assesses patient's needs and promotes company products/services at office visits, as appropriate.

  • Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).

  • Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.

  • Assists medical groups and/or other provider groups to understand the products and services available under the contract.

  • Assists in the utilization process as well as transitioning members related to capitation switch outs.

  • Coordinates patient services with physicians and medical groups.

  • Identifies and develops strategic relationships within the institution that will enhance patient care.

  • Participates in the institution's quality assurance/performance improvement initiatives as requested. Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.

  • Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.

  • May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.

  • Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.

  • Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.

  • Operates a Personally Owned Vehicle (POV) and/or company vehicle (non-CDL) in accordance with the essential job functions.

  • Sets-up and delivers home healthcare products and services.

  • Performs other duties as required.

Minimum Required Qualifications

Education and/or Experience

  • High School diploma required

  • At least 2 years of related experience

  • Demonstrated ability to build and maintain solid working relationships with internal and external customers.

  • Learn and comply with all Department of Transportation, Transportation Safety Management (TSM) and POV requirements applicable for the safe and complaint use of Apria vehicles and POVs.

  • Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.

  • Geographically located within the assigned territory.

Certificates, Licenses, Registrations or Professional Designations

  • Must Poses a Valid Driver's License

SKILLS, KNOWLEDGE AND ABILITIES

  • Business Acumen

  • Problem Solving/Analysis

  • Communication Proficiency

  • Personal Effectiveness/Credibility

Computer Skills

  • Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

  • English (reading, writing, verbal)

Mathematical Skills

  • Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). In addition:

  • Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone and use a document imaging system and manipulate documents.

  • Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.

  • Employee continually engages in activities that require talking and hearing. This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.

  • The employee must be able to safely operate and possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job.

  • Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.

  • The position requires occasional lifting and/or moving items up of to 25 pounds frequently and occasionally up to 40lbs.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. In addition:

  • The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.

  • The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high.

  • There is moderate exposure to dust, fume, mists and odors.

  • Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.

  • General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment.

  • May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.

  • Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.

EEO Statement

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Security Officer Protector Patrol Driving Division

Allied Universal Security

Posted 5 days ago

VIEW JOBS 12/11/2018 12:00:00 AM 2019-03-11T00:00 Overview We are looking for Security Officers with top talent for our Driving Patrol Division! With Good Driving Record! APPLY @ https:// jobs.aus.com Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. Allied Universal, North America's leading security services provider, is experiencing tremendous growth. For all full-time positions, we offer medical, dental, vision, flex spending, 401K, an anniversary bonus, and an on-the-spot recognition program.  We promote from within our company! You can start with little, to no, security experience and become one of Allied Universal's many success stories. Apply to join the LARGEST SECURITY COMPANY in the United States! Job Description Allied Universal Services is currently searching for a Professional Security Officer. The Professional Security Officer is the heart of Allied Universal Services. Our officers allow us to accomplish our company's core purpose which is "to serve, secure and care for the people and businesses in our communities". The Professional Security Officer is responsible for the safety and security of the facilities they protect. Our security officers act as a visible deterrent to crime and client rule infractions; they detect and report suspicious, unsafe or criminal acts at or near their assigned posts which may be a threat to the property, clients, guests or employees at the site. Although essential activities may differ based on the facility at which they work, below are some of the standards: * Ensure the facility is provided with high quality security services to protect people and property * Report safety concerns, security breaches and unusual circumstances both verbally and in writing * Build, improve and maintain effective relationships with both client employees and guests * Answer questions and assist guests and employees * Answer phones or greet guests / employees in a professional, welcoming manner Physical and Mental Functions: * Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet) * Climb stairs, ramps, or ladders occasionally during shift * Occasionally bend/twist at waist/knees/neck to perform various duties * Occasionally lift or carry up to 40 pounds * Run as needed * Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks * Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination * Work in various environments including adverse outdoor conditions such as cold, rain or heat; * Constant mental alertness and attention to detail required while setting priorities and following up on assignments Qualifications/Requirements: Qualified applicants for the Professional Security Officer position will meet the minimum requirements, as described below: * High school diploma or equivalent required * At least 18 years of age * Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines * Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills * Must be able to read and understand all operating procedures and instructions * Must be able to obtain a valid Guard License as required in the state for which you are applying * As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test * As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty * Must display exceptional customer service and communication skills * Remain flexible to ever changing environments; adapt well to different situations * Intermediate computer skills to utilize innovative, wireless technology at client specific sites * Ability to maintain satisfactory attendance and punctuality standard; * Neat and professional appearance * Ability to provide quality customer service * Ability to handle both common and crisis situations at the client site, calmly and efficiently * Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones * Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment) Closing Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or www.AUS.com. We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce * SAJ * CB-SW Requisition ID2018-253453 Allied Universal Security El Segundo CA

Customer Relationship Liaison (Driving)

Apria Healthcare