Customer Relationship Liaison (Inside Sales)

Apria Healthcare Louisville , KY 40202

Posted 4 days ago

Job Summary

With over 300 locations across the US, Apria Healthcare's mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at

This role maintains relationships and favorable contacts with current accounts.


  • Acts as a single point of contact for a specific account.

  • Handles customer needs and complaints in a timely manner.

  • Consult with clients and referral sources on products and necessary equipment.

  • Obtains all documentation to be scanned and batched at the Branch

  • Manages all follow-up functions with the account, post set-up.

  • Oversight of all transactions coming from a specific account, including all referrals.

  • Obtains all needed documentation for orders to be entered into the system

  • Contacts patients to confirm orders and communicate any financial obligations before referral for scheduling.

  • Asses patient needs and promotes company products/services at office visits

  • Resolves issues by identifying problems and coordinating appropriate solutions.

  • Troubleshoots with the medical groups and any relevant on-site departments if issues arise.

  • Assists medical groups and/or other provider groups regarding products and services available under the contract.

  • Assists in the utilization process as well as transitioning members for capitation switch outs.

  • Coordinates with physicians and medical groups.

  • Identifies and develops strategic relationships within the institution that will enhance patient care.

  • Participates in the institution's quality assurance/performance improvement initiatives as requested.

  • Perform timely follow up on renewal authorizations to maintain reimbursement

  • Perform follow up on outstanding CMN's, Renewal CMN's, and prescriptions.

  • Performs other duties as required.

Minimum Required Qualifications


Education and/or Experience

  • High School diploma required

  • At least 2 years of related experience


  • Business Acumen

  • Problem Solving/Analysis

  • Communication Proficiency

  • Personal Effectiveness/Credibility

Computer Skills

  • Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

  • English (reading, writing, verbal)

Mathematical Skills

  • Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data

PHYSICAL DEMANDSWhile performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).

WORK ENVIRONMENTWhile performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Distribution Service Liaison

Hanna Andersson, LLC

Posted 5 days ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 General Position Summary: Responsible for providing a full range of customer services via incoming Corporate Office Call Center phone line, web-chat and email. Following defined customer service guidelines, the DSL provides professional, individualized service to our Corporate Call Center with thorough order status knowledge. Essential Functions: (The essential functions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. Duties and responsibilities are also subject to change by the employer as the needs of the employer and requirements of the job change.) * Provides a full range of customer service by phone, email and web-chat to the corporate call center including but not limited to extensive product knowledge, and general distribution and company information. * Initiates resolution and provides order status for a variety of inquiries including: non-receipt of orders, pending orders, non-released orders, shipping status and waves. * Identifies and utilizes all opportunities to assist the call center in order to achieve customer satisfaction. * Fulfillment of Direct to Consumer and Retail customer orders. * Complete Inventory Movements * Knowledge of and completion to Directive Failures Job Impact: Operates within a semi-fast paced environment. Necessity to exercise sound personal judgment and reasoning required. Directly impacts daily operations potentially increasing annual sales. Facilitates the fulfillment of customer orders that have been identified as high priority by the CSC. Specific Job Skills Required: * Excellent verbal and written communication skills. * Proficiency in using Microsoft Office and email * Sound judgment and reasoning skills to utilize available resources. * Previous customer service or related experience required. * Previous warehouse knowledge a plus * Ability to maintain effective working relationships with those contacted in the course of work; ability to communicate effectively including active listening skills. * Ability to maintain professional demeanor and support a team environment. * Strong attention to detail Working Conditions: * Physical activities required include continuously sitting, standing, walking, and repetitive motions using hands/wrists. * Lifting up to 15-20 pounds occasionally * Overtime required * Climate controlled environment * Monday - Thursday 7A-5P AND Sunday - Thursday 5P-1A Hanna Andersson, LLC Louisville KY

Customer Relationship Liaison (Inside Sales)

Apria Healthcare