TCF Inventory Finance is currently looking for a Customer Relationship Analyst for our Lawn & Garden portfolio. This role would be located in Schaumburg,IL
The Customer Relationship Analyst job is responsible for developing strong relationships with both dealers and manufacturers by providing outstanding service and support. This includes boarding new dealers as new relationships are signed. Also responsible for analyzing the dealer's account activity to identify both potential growth opportunities as well as avoid delinquencies and ensuring compliance to TCFIF policies and credit requirements. In cases of delinquencies, the Customer Relationship Analyst handles the collection efforts.
Major Areas of Account ability
40% Portfolio Control: Manage a portfolio of assigned accounts to mitigate potential loss, non-earning and delinquency events within the portfolio. Resolve issues in a timely fashion while understanding risk implications. Look for ways to continue with process improvements.
20% Portfolio Growth: Establish tight relationships with accounts, from the onset of the relationship and forward. The key is to keep customers informed, engaged and happy. Enhance customer experience through continual execution of TCFIF's service model, using strong communication skills with both dealer and manufacturer relationships.
20% Additional Tasks/Activities: Manage the delicate balance between customer service and collection efforts. This can include reconciliations, applying dealer payments and/or credit memos, reviewing audit requests/results/escalations, performance discussions with dealer, etc.
15% Boarding Specialist: Responsible for boarding new dealers by processing the dealer application, creating legal documentation and securing TCFIF's UCC filings. Additionally, following up on receipt of the loan documents to help finalize the request.
5% Portfolio Compliance: Maintain compliance with established policies, legal documentation, processes and procedures, while also ensuring compliance to approval authorities at all time.
Special Projects as Assigned: Minimum travel may be required.
Bachelor's degree or equivalent work experience
Organized with a strong attention to detail
A critical thinker with the ability to prioritize and be effective with time management
Strong communication skills
Confident yet diplomatic
Analytical, has ability to apply data to improve client portfolios
Willing to learn and ask questions
Strong computer software skills, ability to learn and become proficient with TCFIF systems
Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.
TCF encourages open employee communications and promotes from within whenever possible.
We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.
Proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.