Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Relations Supervisor (Mgm Grand)

Expired Job

MGM Resorts Las Vegas , NV 89134

Posted 1 month ago

Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

  • Supervises assigned operational functions within the department consistent with the strategic plan and vision for the department, the division.

  • Supervises the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes.

  • Supervises assigned staff to include: hiring recommendations that encompass the company's diversity commitment; training; coaching; performance feedback; recommending and administering discipline and scheduling.

  • Resolves technical issues with the assistance of the MIS department and/or the Telecommunications department to correct equipment software and/or electrical problems. Assist with wireless communication, cell phone and radio problems.

  • Provides ideas and suggestions for new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.

  • Coordinates with other departments to ensure daily reporting duties including both AM and PM reports are completed as well as call volume reports for various departments.

  • Schedules employees, lunches and breaks based on call volume, demand patterns and scheduled group travel arrangements.

  • Participates in formulating service strategy and service standards. Performs quality control audits and ensures hotel credit policies are enforced.

  • Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy, compliance with company policies, legal requirements and collective bargaining agreements.

  • Perform all other job related duties as requested.

Required:

  • Minimum age of 21 years.

  • Previous experience in developing, implementing and evaluating guest service standards.

  • Excellent customer service skills.

  • Able to lead and mentor a team.

  • Have interpersonal skills to deal effectively with all business contacts.

  • Professional appearance and demeanor.

  • Work varied shifts, including weekends and holidays.

  • High school diploma or equivalent.

  • Working knowledge of PC software (MS Word and Excel).

  • Able to effectively communicate in English, in both written and oral forms.

Preferred:

  • At least 3 years of experience as a Front Desk Supervisor at a major hotel/resort complex.

  • Technical knowledge of property management systems.

  • Bilingual.

  • Previous experience working in a similar resort setting.

  • This is not an official job description for this position and is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Cashier MGM Grand Gardens

Aramark Corporation

Posted 1 week ago

VIEW JOBS 12/3/2018 12:00:00 AM 2019-03-03T00:00 Overview: About Aramark Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter. Description: Position Summary: The Cashier is responsible for accurately processing retail merchandise transactions, maintaining the balance of the cash drawer, and providing customer service to guests of the location. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Essential Functions: * Operates a register and handles cash and credit card transactions * Greet and assists customers while anticipating their needs * Count, organize, and balance cash drawer; fill out the cashier slip; and make deposits * Adheres to cash handling policies and procedures * Ensures security of company assets * Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc. * Other duties and tasks as assigned by manager Qualifications: * Previous customer service experience preferred * Previous cash handling experience preferred * Basic math and counting skills required * Demonstrates interpersonal and communication skills, both written and verbal * Must be able to work independently with limited supervision * Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs. * Must be available to work flexible hours including evening and weekends Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran Aramark Corporation Las Vegas NV

Customer Relations Supervisor (Mgm Grand)

Expired Job

MGM Resorts