Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
Supervises assigned operational functions within the department consistent with the strategic plan and vision for the department, the division.
Supervises the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes.
Supervises assigned staff to include: hiring recommendations that encompass the company's diversity commitment; training; coaching; performance feedback; recommending and administering discipline and scheduling.
Resolves technical issues with the assistance of the MIS department and/or the Telecommunications department to correct equipment software and/or electrical problems. Assist with wireless communication, cell phone and radio problems.
Provides ideas and suggestions for new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
Coordinates with other departments to ensure daily reporting duties including both AM and PM reports are completed as well as call volume reports for various departments.
Schedules employees, lunches and breaks based on call volume, demand patterns and scheduled group travel arrangements.
Participates in formulating service strategy and service standards. Performs quality control audits and ensures hotel credit policies are enforced.
Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy, compliance with company policies, legal requirements and collective bargaining agreements.
Perform all other job related duties as requested.
Minimum age of 21 years.
Previous experience in developing, implementing and evaluating guest service standards.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Working knowledge of PC software (MS Word and Excel).
Able to effectively communicate in English, in both written and oral forms.
At least 3 years of experience as a Front Desk Supervisor at a major hotel/resort complex.
Technical knowledge of property management systems.
Previous experience working in a similar resort setting.
This is not an official job description for this position and is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.