Customer Relations Specialist

Since 1971, Presrite Corporation has been providing world class forging solutions to our customers. We have three modern manufacturing plants plus a dedicated technical division for our engineering and die making capabilities, all centrally located in Ohio. Press sizes range from 1,300 to 6,000 tons, forging approximately 125,000 tons of steel annually. Forgings we provide range from 2 to 300 pounds, all produced to the latest International quality standards. Our customers span many diverse markets: off-highway, agriculture, military, automotive, rail, oil and mining--just to name a few.

Presrite also provides an excellent place to work. We offer a family oriented atmosphere, development and advancement opportunities, tuition reimbursement, and competitive pay with outstanding benefits. If you are looking for this type of environment, we have a great opportunity for you.

We have an immediate opening for a Customer Relations Specialist at our headquarters in Cleveland, OH. This position will report to the Customer Service Manager, and is responsible for interacting and building positive relationships with customers, and providing information in response to inquiries about products and services and to handle and resolve issues. This position provides effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and services as well as communicating effectively with team members within the customer service department. Major responsibilities include processing orders, preparing correspondence and fulfilling customer needs to ensure customer satisfaction.

MAJOR JOB RESPONSIBILITIES (not all inclusive)

• Review and enter purchase orders and releases per contract review procedure.

• Communicates with customers by phone, email, spreadsheets, internet and occasional customer visits.

• Coordinates and organizes order and shipping information.

• Acts as liaison between customer and organization.

• Maintains and reviews customer websites relating to order fulfillment.

• Build and maintain long-term customer relationships and forge alliance with new customers.

• Record keeping and filing of contracts both paper and paperless, for quality records.

• Provides timely feedback to the company regarding service failures or customer concerns.

QUALIFICATIONS:

• Minimum High School Diploma/GED required; Associate Degree or higher is a plus.

• 5 years minimum customer service related experience, manufacturing industry preferred.

• Computer/technology literate, to include: Microsoft Office (Word, Excel, PowerPoint) and MRP systems.

• Experience in customer contract review.

• Strong teamwork and collaboration skills.

• Excellent verbal and written communication skills with customers, vendors, and co-workers.

Salary Starting At: $55,000 & Up base on skills

$55,000 year