Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Relations Specialist

Expired Job

Dominion Akron , OH 44305

Posted 4 months ago

Dominion Energy is one of the nation's largest producers and transporters of energy, with a portfolio of approximately 25,700 megawatts of generation, 14,400 miles of natural gas transmission, gathering and storage pipeline, and 6,500 miles of electric transmission lines. Dominion Energy operates one of the nation's largest natural gas storage systems with 1 trillion cubic feet of storage capacity and serves more than 6 million utility and retail energy customers.

Our company is built on a proud legacy of public service, innovation and community involvement. In addition to our core energy production, transportation and storage businesses, we invest in communities where we live and work and by practicing responsible environmental stewardship wherever we operate.

Diversity is linked to every aspect of our business to include how we attract, develop and retain our future talent. An inclusive environment encourages the coming together of different talents, thoughts and energies. The company's commitment to employing military veterans through the Troops to Energy Jobs program is one way we are able to ensure workforce diversity.

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

This position does not offer relocation assistance.

Job Summary

Customer Relations Specialist -Integrated Service Center (Eastwood Shop or Youngstown Shop)

The Customer Relations Specialist (CRS) is responsible for supporting Dominion Energy Ohio's field operations personel and a subset of specialty inbound/outbound external call volume. The CRS supports Dominion Energy Ohio's (DEO) overall business growth strategy while supporting compliance requirements and maintaining a positive customer experience.
1.Support DEO's Credit Strategy through effective accounts receivable management and ensures compliance with all Ohio Credit Rules as documented in The Ohio Administrative Code and DEO's tariff

  • Review and schedule disconnect orders for the field

  • Review accounts and ensure that the receivables are managed at the account level, research accounts for access and make outbound calls

  • Support field operations with customer inquiries, questions and related service orders

  • Process Medical certificates for external customers

  • Process Security Deposits, Surety bonds and Guarantors

  • Assistance Agency management work: answering assistance agency questions, processing holds and adding intent to pays

  • Exception work as needed, work with the customer and the ODSA (Ohio Development Services Agency)

  • Talk to the customer to explain complex issues
    2.Facilitate the reduction of unauthorized gas usage. Support collection agency efforts and manage bankruptcy filings

  • Unauthorized usage identification and research and resolution

  • Billing for usage based on actual and estimated reads

  • Talking to customers to resolve billing issues

  • Respond to Fraud and identity theft situations

  • Respond to complaints and disputes on accounts with collection agencies

  • Reply to bankruptcy filings

  • Work with customers when filing for bankruptcy to properly bill them and establish new accounts
    3.Resolve escalated customer issues received through multiple channels to ensure compliance with Ohio Minimum gas Service Standards (OMGSS) and DEO tariff that support a positive outcome for the customer and the company

  • Investigate and resolve escalated customer complaints

  • Provide account research

  • Support all tariff changes

  • Manage high service levels for response times through proactive communications
    4.Manage a positive customer experience while facilitating the scheduling of work for Field Operations to insure compliance with OMGSS, Pipeline Safety Rules, and other company required work. Support project work and the meter access process

  • Proactive notifications for customers through the no access process

  • Complete analysis of accounts for inspections, meter changes and non-registering meters including work queue completion for billing/updates/comments received from the field

  • Work with Design & Construction to manage contact customers during the PIR process including light-ups and new process for gas left off due to service work

  • Facilitate complaint resolution resulting from Field Operations work at the customers premise

  • Support the field operations group in obtaining SAP numbers or sending proper service orders
    5.Resolve billing exceptions work and other any account issues generated by the customer. Proactively address billing and potential meter issues for the customer and the company

  • Respond to customer/agency inquiries received through email, faxes and incoming US mail

  • Review customer refund requests

  • Complete all billing exception work

  • Review and manage all returned mail

Required Knowledge, Skills, Abilities & Experience

Required Knowledge, Skills, Abilities (Must clearly be stated on your resume that you have these skills/exerpience in order to be considered):

  • Must have at least 1 year of direct Customer Service work experience.

Other Knowledge, Skills and Abilities:

  • Must be proficient in the use of Windows and have good personal computer skills.

  • Analytical ability and basic math skills are a must.

  • Must have excellent oral and interpersonal communications skills.

  • Must have the ability to multitask.

Education Requirements

  • A high school diploma or GED is required.

Working Conditions

Office Work Environment 76 -100%

Test Description

Keyboard skills and ability to type 25 words per minute (WPM) are required. Customer Service competency assessment.

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more.

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

You can experience the excitement of our company it's the difference between taking a job and starting a career.

Nearest Major Market: Akron

Nearest Secondary Market: Cleveland

Job Segment: ERP, Pipeline, SAP, Technology, Customer Service, Research, Energy

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Employee Relations Senior Specialist

Cargill, Inc.

Posted 6 days ago

VIEW JOBS 1/12/2019 12:00:00 AM 2019-04-12T00:00 Position Purpose As a member of the HR Solutions ER/IR Market U.S. East team, this position will be accountable for the execution and delivery of employee and industrial relations (ER/IR) services within Ohio Market. The HR Solutions ER/IR Market Specialist IV will serve as a member of the HR Solutions ER/IR specialist's team responsible for delivering HR ER/IR services to the business. Acting under limited supervision, the incumbent will utilize their full HR ER/IR knowledge to administer more complex processes related to the delivery of HR ER/IR services within Ohio Market. Principal Accountabilities 30% Business Leader: * Serve as a specialist within the HR ER/IR market HR Solution team to provide relevant and effective consulting services to businesses for the Ohio Market * Use full HR ER/IR knowledge to guide/review/perform HR ER/IR projects * Execute the co-ordinated deployment of HR ER/IR services, including any Ohio market specific strategy requirements * Leverage and enforce processes and technologies to support delivery of services * Work closely with Regional ER team to ensure consistent application of company policies and processes and to ensure adherence to laws and regulations * Work in close partnership with shared services (CBS) to deliver recurring end-to-end services and processes * Develop and maintain key internal/external relationships, which may include: the Regional ER team, business leaders, hiring managers, business/function human resource professionals, industry contacts, employees * Under limited supervision, provide consult to HR and business managers and supervisors within the Ohio Market regarding the interpretation and delivery of more complex HR ER/IR policies, programs and processes in partnership with the Regional ER team. * Using Ohio Market knowledge], full HR ER/IR knowledge, and client intelligence, provide thought leadership in recommending solutions that build on business and functional strategic drivers for the Ohio Market. 30% Change Leader * Represent the Ohio market location and business clients in prioritization activities and escalations * Provide feedback into services priorities to ensure Ohio market location adoption * Participate in CBS Migration activities, shared service consolidation and MADJV initiatives as assigned * Promote the use and implementation of tools/technologies within the Ohio market locations to gain efficiency in delivering HR Solutions * Provide consult/advice to HR and business managers/supervisors on HR ER/IR issues/activities * Guide/Review/Perform delivery of HR ER/IR training/education sessions for employees, HR professionals, and/or supervisors/managers in the business(in partnership with the Regional ER team) 20% Culture Steward * Champion a strong continuous improvement culture to ensure deployment of scalable, simplified and standardized processes * Express, model and reinforce a process-honoring culture 20% Value Leader * Using Ohio market knowledge and full HR ER/IR knowledge, provide input to ensure service delivery is compliant with laws, regulations, and corporate policies * Ensure application of standard policies * Responsible for ensuring proper use of vendor management of HR ER/IR providers within the Ohio Market locations * Provide input into the appropriate blend of internally sourced service delivery versus vendor sourced delivery * Identify opportunities for continuous improvement and standardization on processes currently managed by country and/or regionally * Ensure consistent adherence to all legal and regulatory requirements in the Ohio Market. This may involve working with the Regional ER team, legal resources and/or external consultants to interpret and implement complex/ambiguous policies Essential Position Requirements * Travel up to 30% within market location Education, Experience, Skills Minumun Required Education * Bachelor's degree or equivalent practical experience Experience * 5 years of experience in operations and/or human resources, preferably within the Ohio Market. * Previous experience in HR ER/IR-related market service areas * Experience anticipating issues, problem solving and implementing solutions, including referring critical issues to the appropriate level of management, and improving efficiency, quality, cost and productivity * Demonstrated experience positively influencing and collaborating with business and HR leaders * Demonstrated strong business acumen. Knowledge of multiple businesses, functions, and processes as well as solid knowledge of business and functional issues, and proven track record to positively impact business results. Skills * Strong leadership, stakeholder management and communication skills - ability to thrive as part of a local market team * Demonstrated understanding of evolving HR landscape and demonstrated capability of leading organizational change efforts * Capability to innovate and integrate HR practice around critical business issues, and align people, process and structure to support these innovations * Competence in connecting people to each other and the business strategy, leveraging technology and processes where appropriate. * Fluent in English Preferred Education * Post-graduate degree in applicable field Human Resources, Industrial Relations, Law or Business Experience * Demonstrated ability to manage and implement HR processes and client focused solutions * Experience in a shared services organization * Project management experience Skills * Consultative skills * Strong drive for results with results/outcome focus * Proven record of implementation and optimization of processes and metrics * Spanish Language Skills Cargill, Inc. Akron OH

Customer Relations Specialist

Expired Job