Customer Relations Representative

Dupont De Nemours Inc. Rochester , NY 14618

Posted 3 months ago

INTRODUCTION

Nutrition & Biosciences is a market-leading global business serving customers across the food & beverage, health & bioscience and pharma markets with innovative, healthy and sustainable solutions, spanning a broader portfolio than any of its peers.

THE ROLE & RESPONSIBILITIES

You will be successful in this role if have experience:

  • Processing orders into order management system this would include inventory checking with planner/working with TOPL planner for stock availability.

  • Processing invoices and credit notes as needed.

  • Providing shipment/order related information and product literature as needed to sales/business finance.

  • Managing customer calls and inquiries.

  • Ensuring customer information is accurately maintained in the ERP SAP system.

  • Creating a positive internal/external customer experience

  • Managing end to end order fulfillment process.

  • Processing samples (standard package) as needed as per process outlined.

  • Responding to customer complaints via GCMS tool

  • Actively supporting Supply Chain Organization objectives and strategies which might require changes in roles and responsibilities.

  • Analyzing customer data utilizing reports and systems to understand key customer / key distributor demand behavior so as to manage the ordering cycle.

  • Adhering to department ISO procedures (job instructions, processes / procedures)

  • Driving continuous process improvements in the Customer Relations Team and Supply Chain

  • Responsible for managing the end to end consignment process via forecast and inventory levels at customer location where applicable.

  • Adhering to audit/compliance reporting/requirements

  • Participating in any ad-hoc projects

  • Monthly Cycle Count /Annual Physical participation

  • Bachelor's degree (any field) preferred

  • High school Diploma/GED with minimum of 2 years Customer Service or B2B experience

  • Experience working with automated order fulfillment and financial computer systems; global procedures

  • MS Office Suite, Windows 10 experience is a plus

  • Account management experience is a plus

  • Ability to effectively communicate via phone and thoroughly organized with managing emails

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Customer Relations Representative

Dupont De Nemours Inc.