Lithia Anchorage Auto Body
Are you a customer service professional who has the drive to perform, excel and improve constantly? Then this opportunity in automotive retail might be perfect for you!
We are part of the Lithia Motors family. The fourth largest auto dealership group in the country with over 180 stores. Lithia is about providing customers with an honest, simpler buying experience, all the while working in a positive team environment.
The Customer Relations Representative is responsible for ensuring the highest level of customer satisfaction at our stores by assisting management with customer focused programs. This individual works closely with the management team to ensure they are aware of their satisfaction scores and what they can do to improve them. The Customer Relations Representative also makes certain that customer service related manufacturer requirements are met.
Lead CR process management at assigned store(s), by observing, installing, and training approved CR processes.
Develop continuous improvement plans for assigned store(s), by documenting observations and conducting meetings with management.
Be able to explain, score, and calculate manufacturer survey data.
Maintain a working knowledge of the Customer Service Center and Lithia Store Management System (LSMS).
Provide assistance in developing and implementing New Car clinics, all-store meetings & Employee Satisfaction Survey programs.
Audit manual preparation and maintenance (electronic or otherwise).
Previous Customer Service or Administrative experience preferred.
Basic computer skills including Microsoft Word & Excel.
Excellent Communication & Presentation Skills.
Ability to manage one's own time.
We are an exciting, dynamic, and highly successful team. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.
We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
High School graduate or equivalent, 18 years or older
Possess an acceptable driving record and a valid driver's license in your state of residence
We are an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.