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Customer Reference Manager

Expired Job

Zendesk New York , NY 10007

Posted 5 months ago

Zendesk is looking for a detail-oriented team player to run our Customer Champions program. You'll be a strong partner with our sales and success teams to create incentives for more customers to participate in both our internal and external reference program and tell their stories about why they love Zendesk.

You'll be a highly cross-functional team player who can motivate others with your enthusiasm, develop strong partnerships and relationships. You have strong problem solving skills, and can see into the future to develop scalable processes to help our teams work smarter so we can focus on telling our story to prospects and the world. You can charm the most charming sales rep, and also dig into the data with our IT team to make reporting a breeze. You think strategically and can communicate and motivate by creating a set of shared objectives to get the job done across the organization.

We are looking for an experienced, scrappy individual who is ready and excited to take this program to the next level.


  • Work with the sales and success team to identify and track customers who are passionate and will share their Zendesk story and create and communicate a process to capture this information

  • Partner with the sales and success team to develop a database of customers to participate in other external endorsements, including our website, publications and analyst briefings.

  • Report regularly on our referenceable customer base for company leadership

  • Develop creative programs to excite the sales and success team to participate in the Customer Champions program, work with leadership to reward highly involved colleagues

  • Conduct interviews with customers to learn their stories, and distill a narrative for publication

  • Write stories, briefs, presentations and create storyboards for the creation of external and internal facing stories in multiple formats.

  • Identify key targets for customer videos, work in collaboration with the Zendesk creative team and product marketing team to determine the audience, story, format and customers

  • Train and work collaboratively with cross-functional teams to keep them abreast of new processes as they develop


  • Strong interpersonal skills to work closely with cross-functional partners and company leadership

  • 3+ years experience in sales, marketing, and/or customer success

  • Team-player attitude - your enthusiasm will get others to participate in your programs and be your advocates within their teams

  • Analytical experience to be able to report regularly on metrics, identify where data is lacking and work with technical teams to improve processes

  • Exceptional project management and prioritization skills - you'll be managing multiple timelines with different stakeholders

  • An ethos of "getting things done." Decisive, agile, and iterative; easily able to shift gears between thinking and doing with a proven ability to thrive under ambiguity

  • Customer-focused with enthusiasm & empathy for genuinely improving how businesses serve and engage people

  • Bachelor's Degree in Marketing, Economics, Business or a related technical field


The best customer experiences are built with Zendesk. Zendesk's powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion ( in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.

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Customer Reference Manager

Expired Job