Customer Reception Specialist

Customer Reception Specialist

Hours: Part-Time/20 Hours

Shift Details: Evenings: 4:00pm-8:00pm

The Smarter Choice for your Career!

Come join one of Connecticut's Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.

Position Summary:

Under the supervision of the Facility Lead/Coordinator, the Customer Reception Specialist is responsible for but not limited to:

• Provides quality customer service

• Maintains paper and electronic patient records.

• Efficiently performs a wide variety of tasks utilizing electronic, digital and PACS technologies as well as direct interpersonal care.

• Schedules patients in RIS and registers in Flowcast.

• Schedules outpatient procedures/appointments accurately, responds to telephone inquiries from patients and physician offices in a pleasant and professional and timely manner.

• Collects and processes patient clinical data to ensure superior patient care as well as department/hospital financial goals are achieved.

Minimum Requirements:

• High School diploma, or equivalent

• Minimum 1 year of experience in a hospital or medical office facility

• Demonstrated excellent interpersonal and customer service skills

• Communication skills, excellent writing and spelling.

• Typing and computer knowledge.

• Demonstrated problem solving skills.

• Ability to multitask, retain knowledge about multiple procedures and keep track of multiple tasks.

Comprehensive Benefits Offered:

• Competitive and affordable health benefits (total rewards package)

• 403(b) retirement plan with company matching

• Paid holidays, time off and sick time

• Wellness rewards program

• Quick commute access from I-84, Route 9 and surrounding areas

• Free parking with shuttle drop-off service

• …and much more!