Customer Quality Manager - Rocklin, CA

Purpose of the position

• The Customer Quality Manager is accountable for the substantial timely management and coordination of any customer related quality topics within defined value stream on a global basis.

Primary duties / responsibilities

• Leads and drives quality activities by supporting complete problem resolution of product failures with customer impact.

• Supervises and manages special projects with customer quality impact as needed or required.

• Initiate, manage the verification process of product problems or failures in a global network, participates and drives corrective actions utilized in the defined 8D steps.

• Manages and coordinates remedial actions with Supplier Quality Engineers, Engineering, Field Service personnel as required in resolving product quality issues.

• Tracks and follows up on quality-related actions with all involved functions (Sales, Service, Production, Development) and escalates, if timelines or content are not met with special focus on D6 and D7 effectiveness.

• Interfaces with customers for continuous quality improvement or - on demand - customer audits / assessments.

• Participates in on-site evaluations of fielded non-conforming products.

• Applies statistical methods for tracking, trending, and analyzing quality data from end user non-conforming products.

• Prepares documentation for decision making process within global Quality Circle processes.

• Interfaces with international colleagues in the continual improvement of product/system/solution quality.

• Other duties as may be assigned.

Required training (type / duration / field / additional training)

• A bachelor's degree from a 4-year college or university (Mechanical, Electrical, Quality, Materials, or Industrial Technology) is preferred.

• In lieu of a college degree, 5 years' experience with increasing responsibilities in Quality.

• Certified Quality Engineer (CQE) is preferable.

Required relevant professional experience (type / duration)

• At least 4 years of experience in the customer quality field.

• Electronics or mechanical background is desired.

Other specialized skills

• Expertise in 8D process for corrective action and "5-Why" methodology, Ishikawa diagramming, and Pareto analysis.

• Profound project management skills especially including action tracking and special project management.

• Deep communication skills in negotiations with critical / opposing parties.

• Ability to present information to formal mid/high-level management boards on quality issues.

• Strong skills in office suite: Word, Excel, Project, PowerPoint, and statistical software packages.

• Ability to travel occasionally.

• Working knowledge in JIRA, Salesforce, SAP, and CRM is a plus.

The compensation range for this position is $104,000 - $134,000 annually.