Customer Quality Engineer
Hamilton, Ohio, United States thyssenkrupp Bilstein of America Inc
Location Hamilton Period Permanent Contract Full Time Status Laufende Rekrutierung Job ID US_801207_CT_BILAME00312
Your responsibilities Maintains a safe working environment by complying with all safety and environmental policies in the workplace. Advocates for and promotes a safe work environment by reporting Near Misses and/or other safety and environmental hazards, wearing all required PPE and encouraging others to do the same.
Interacts with customers to drive improvement activities and ensures product and processes meet or exceed customer expectations. Leads customer zero mile complaint process and ensure effective root cause analysis and permanent corrective action implemented. Manage Sort activities associated with customer complaints.
Lead Quality activities associated with Launch of new programs. Responsible for PPAP package submission to the customer and associated quality deliverables. Implement Safe Launch plans to prevent internal or customer complaints Monitor and Manage Customer web portals for customer complaint management and change management.
Promote Quality excellence in Cross Functional Teams. Holds quality investigations and researches resolutions for quality issues and eliminating problems from recurring. Supports Engineering for qualification of new parts, processes and/or equipment through collection and data analysis.
Performs internal audits on product/processes to ensure compliance to specifications to promote customer satisfaction and zero ppm goal. Participates in the analysis and disposition of non-conforming product as required Interfaces with customers to resolve quality issues and facilitates Advance Product Quality Planning (APQP) and development of work instructions for customer-specific requirements. Provides training and support to employees on all quality concerns, customer complaints and application of quality methodologies.
Ensures compliance and safety of all activities within the organization standards and policies. Performs all other duties and responsibilities as assigned.
Your profile Proven experience in customer interface role and exposure to problem solving methodologies (8D, 5 Why, Red X, Six Sigma, etc) Demonstrated ability to investigate quality problems and to apply sound technical judgement to develop potential solutions. Familiarity with ISO 9001 or IATF16949 standards.
Demonstrated knowledge of Core Tools (SPC, APQP, FMEA, MSA, Control Plans, etc.) Demonstrated knowledge of manufacturing processes and assembly plant processes, procedures, tooling, and equipment. Exposure of Advanced Product Quality Planning (APQP) and Production Product Approval Process (PPAP disciplines). Advanced knowledge of statistical software such as Minitab, Infinity or equivalent systems, along with MS Office suite. Knowledge of Microsoft Office Products (Outlook, Word, Excel, PowerPoint). Excellent written, organizational, and verbal communication skills Proven track record of customer interface and ability to manage multiple projects and programs in a fast paced environment.
Proven time management, organizational, problem solving and prioritization skills to successfully complete responsibilities in a timely manner. Detail-oriented, accurate, timely with strong analytical skills. Highly organized with ability to work independently as well as part of a team.
Exhibits integrity through fair and ethical behaviors in all activities; maintains accountability for performance. Proven experience developing work processes to improve outcomes for the team/customers. Education: Degree in Engineering or equivalent degree in other science or related field.
Our offer to you
Safety at work and Healthcare
Safety at work & Healthcare: Highest standards in occupational safety and health, comprehensive programs and measures for safety at work and preventive healthcare with comprehensive coverage and flexible options.
Security for the future
Financial security for your individual retirement plan.
Respect, recognition and appreciation of the contribution of everyone. Regular team - and social events.
Training and continuing developement options. Help to grow alongside with us, in personality and profession.
Compensation and benefits
We offer a lot: Fair working conditions and a reasonable, competitive compensation are the foundation for many more attractive benefits.
Open, tolerant and constructive work environment with a team consistent of diverse views and backgrounds.
We value diversity and therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.
We are thyssenkrupp! At thyssenkrupp we have more than 160,000 employees in 78 countries and annual sales of 42,7 billion.
We are active in automotive engineering, logistics, plant technology, elevator manufacturing and much more. We work in large and small businesses all around the world but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that's right for you, that piques your interest, and that puts your skills to the test.