Customer Quality Engineer

General Information

Req #

WD00067500

Career area:

Hardware Engineering

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Wednesday, June 26, 2024

Working time:

Full-time

Additional Locations:

• United States of America

• North Carolina

• Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Lenovo's quality team is currently seeking an experienced customer quality engineer to work with our Lenovo desktop and notebook devices. In this position you will be performing failure analysis on customer defects, providing issue resolution and implementing future product improvements.

Responsibilities:

• Perform failure analysis of product defects

• Drive defect resolution with product owners

• Drive future product improvements

• Perform onsite customer investigation as needed

• Provide mentorship to junior engineers

Basic Requirements:

• 5+ years of Quality or Customer Service Management experience
• 5+ years of Analog and digital circuit debug knowledge
• 5+ years of PC hardware and software troubleshooting skills

Preferred Requirements:

• Bachelor's degree

• Experience with debug equipment like oscilloscope, logic analyzer, spectrum analyzer, multi-meter, etc.

• Experience with material analysis equipment like X-ray, SEM, FITR Spectrometer, etc.

• Bilingual English / Chinese or French or German

• Strong analytical, problem solving and strategic abilities

• Strong verbal and written communication

• Strong attention to detail

• Flexibility to work some evening hours as needed

• Ability to travel both domestically and internationally as needed

• Team player attitude with the ability to work proactively & autonomously

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:

• United States of America

• North Carolina

• Morrisville

• United States of America

• United States of America

• North Carolina

• United States of America

• North Carolina

• Morrisville