Customer Quality Engineer
Join a team recognized for leadership, innovation and diversity
A primary role of a Customer Quality Engineer includes root causal analysis, containment, corrective and preventive action of product/offering issues. The role is also external and internal customer facing, to drive rapid resolution of customer quality issues. The Customer Quality Engineer will support Quality leaders to identify highest impact customer issues and drive their resolution for the customer. You will coordinate action plans to address customer critical quality issues, including Root Causal Corrective Action (RCCA) for manufacturing process, design and supplier defects. You must be detailed-oriented, self-motivated and drive tasks to completion. You must have excellent communication and leadership skills, verbal and written. You must be a team player who also works independently and proactively. Must be able and willing to think and act strategically and tactically. Comfortable coaching and mentoring others in customer-facing roles. Other responsibilities as required to meet Quality Function and business objectives May include up to 10% travel.
Organize and influence teams or individuals outside the Quality organization to get results right and fast for the customer
Communicate appropriately and effectively both technically and non-technically
Support Quality leaders with data analysis and metrics to ensure key customer issues are resolved or escalated
20Brainstorm solutions20Continuous improvement20Coordinate resolution20Auditor of process20Cost improvement analysis
YOU MUST HAVE
Excellent oral and written communication skills are required.
Broad electronics knowledge base and excellent problem solving skills, employ self-motivation, and function proficiently in a team environment.
Ability to analyze nonconforming product returns using electronic equipment, schematics, and procedures to identify root causal factors to component level.
Ability to generate analysis reports and respond to customer corrective action requests.
Strong computer skills, with experience using MS Office tools - Word, Excel and Access.
Familiarity with Six Sigma tools and concepts is preferred.
Due to US export control laws, must be a US citizen, permanent resident or have protected status.How Honeywell is Connecting the WorldINCLUDES
Job ID: HRD58239
Category: Integrated Supply Chain
Location: One Firelite Pl, Northford, CT 06472 USA
Due to US export control laws, must be a US citizen, permanent resident or have protected status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.