Customer Quality Engineer

Enthone-Omi Corp. West Haven , CT 06516

Posted 3 months ago

General Purpose:

Responsible and accountable for Semi Conductor Solutions Customer Quality business performing the following functions:

Essential Functions:

  • Develop relationships with key customer employees to ensure complete understanding of issues, requirements and developing opportunities.

  • Act as liaison between customer and internal functional groups regarding reports and requirements to and from customer.

  • Drive resolution of excursions at customers and ensure identification of the root cause and appropriate corrective actions are taken to prevent recurrence.

  • Participate and support Product Development team for the respective product or product group supporting strategic account. Support the execution of product launches via leading beta site efforts at strategic accounts.

  • Communicate and manage Product and Process change notifications , manage samples and data requests and gather customer approval.

  • Complete customer documentation expectations.

  • Lead audit activities for customer including pre-audit checklists, and post audit action items.

  • Support engineering and quality functions (i.e. SPC, specifications, gage studies, customer complaints) as assigned and required by strategic accounts.

  • Support Customer Scorecards performance

  • Ensure that all internal operating departments understand customer requirements through regular communication and periodic updates.

  • Assist in development of control plans/limits, SPC requirements as well as white papers, process control systems, metrology systems analysis, continuous improvement plans, root cause analysis , CAR's and PAR's.

  • Support technical and commercial interface with assigned accounts for product stewardship, technology exchange, and consistent customer satisfaction. Determine opportunities for growth and existing products and potential new products.

  • Collect, analyze and distribute key data regarding voice of customer to assimilate into comprehensive business cases to support Stage gate projects.

  • As an advocate for the customer, initiate quality reviews, identifying and enacting opportunities to improve quality with the customer and measuring improvements in quality as seen by the customer.

Qualifications:

  • Bachelor's degree in Chemistry, Chemical Engineering or Material Science.

  • 5-8 years of previous work experience in the Semi Conductor industry is highly preferred.

  • Experience managing projects and strong customer orientation.

  • Ability to read and recommend action based statistical data.

  • Good team player - work effectively and constructively with other teams or functions within the company

  • Self starter, takes initiative

  • Demonstrated verbal and written communication skills

  • Strong knowledge of Microsoft office, JD Edwards ERP, Minitab SPC are preferred

  • Ability to travel up to 15% may be required.

U.S. Employment: If you have any difficulty using our on-line system, you may use the alternative method described below to contact someone about your interest in employment at MacDermid Performance Solutions. Please reference this statement and job reference you are applying for when contacting us. Tel: 203-575-5848.

MacDermid Performance Solutions is an E-Verify Company and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. "Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation"


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Customer Quality Engineer

Enthone-Omi Corp.