Customer Quality Engineer - Automotive

For nearly four decades, Cirrus Logic has been propelled by the top engineers in mixed-signal processing. Our rockstar team thrives on solving complex challenges with innovative end-user solutions for the world's top consumer brands. Cirrus Logic is also known for an award-winning culture, which was built on a foundation of inclusion and fairness, meaningful community engagement and delivering enjoyable employee experiences at every turn. But we couldn't do it without our extraordinary workforce - and that's where you come in. Join our team and help us continue to make Cirrus Logic an exceptional place to grow your career!

In this position, you will be the "voice of the customer" responsible for Customer Quality interactions across many customers (including automotive) and will work closely with multi-functional teams across the organization to drive ongoing improvements in quality processes to support our customers. You will directly interface with leaders across all functions to enable world-class product development, qualification, implementation, and execution of best practices, and will significantly impact our programs by being the voice of the customer within the quality function.

Responsibilities

• Establish key contacts and foster working relationships within the customer - both engineering and management ranks

• Strategically identify / prioritize / escalate issues and corrective actions

• Manage and drive timely closure of customers' issue by working to resolve problems including oversight of the initiation, identification of root cause, and implementation of permanent corrective/preventative actions

• Establish key actions to measure, evaluate and improve Customer Satisfaction

• Monitor performance metrics for potential adverse trends (i.e., Global and Site Specific)

• Interact and collaborate with Cirrus Logic Sales, Product/Test, Applications, Design, and Quality teams around the globe to address issues or matters of significance

• Lead and participate in customer proposals of programs/activities as requested/required

• Directly interface with Cirrus Logic management across functions to enable world-class product development, qualification execution, and implementation of quality best practices

• Work with Cirrus Logic engineers to ensure component quality and reliability; making recommendations for improvement

Required Skills and Qualifications

• BS in Electrical Engineering / Mechanical Engineering / Advanced Mechanics / Physics / Materials and 10+ years of experience (5+ years of automotive quality experience)

• Highly skilled Field Applications, Product/Test, Failure Analysis, or Customer Quality Professional with experience in mixed-signal devices

• Working knowledge of ISO 9001, IATF 16949 and ISO 26262 automotive standards

• Strong problem solving, documentation, and communication skills (e.g., 8D)

• Strong negotiation and influencing skills

• Good understanding of semiconductor fabrication and product assembly processes

• Good understanding of ATE and bench test methods, results, and interpretation

• Working knowledge of statistics and production control processes; Knowledgeable in data analysis / interpretation

• Able to handle high-pressure customer quality issues while maintaining the highest level of professionalism in facing both the customer and internal engineering teams

• Strong communication (oral & written), presentation and organizational skills

• Must be able to available for up to 10% travel

Preferred Skills and Qualifications

• MS in Electrical Engineering / Mechanical Engineering / Advanced Mechanics / Physics / Materials and 15+ years of quality experience (with 10+ years of automotive quality experience)

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Diversity drives innovation at Cirrus Logic. Different approaches, ideas and points of view are both valued and respected, and employees are rewarded for their skills, experience and performance. Additionally, Cirrus Logic is an Equal Opportunity/Affirmative Action Employer, and we do not discriminate on the basis of race, color, national origin, pregnancy status, marital status, gender, age, religion, physical or mental disability, medical condition, veteran status, sexual orientation, gender identity, genetic information or any other characteristic protected by law.