Customer Quality Engineer

Company: Aspen Aerogels, Inc.

Location: Marlborough, MA

Position Title: Customer Quality Engineer (Req# 7458942)

Job Description:

Provide technical support to external customers in Aspen's Aerogel Material business and play a key role in being the face of the Quality organization in day-to-day engagements with customers. Serve as the Quality subject matter expert for a group of products in manufacturing.

Provide onsite support, as needed. Serve as the primary technical point of contact for customer complaints, changes to existing products and PPAP submittals. Take a lead role in driving timely customer complaint closure within the organization. Customer Score Card/Satisfaction

• Responsible for monitoring, tracking, and driving improvement in the customer score card related to product and delivery issues. Customer Specific Requirements

• Maintain intimate knowledge of requirements and translate/communicate requirements within Aspen and assure compliance. Customer Audits

• Responsible for coordination of audits and leading closure of findings. Internal

• Aspen responsibilities: Understand the customer application and product requirements.
  
  Translate and communicate the requirements into Aspen's product design and manufacturing activities to drive improvement and customer satisfaction. Actively participate in Aspen's Product Development and APQP process, representing the voice of the customer. Lead and coordinate cross functional activities targeted at customer complaints resolution and customer facing quality improvement programs.
  
  Engage in customer calls and meetings on program development, launch, and iteration. Participate in RFQ's for new programs as the quality representative. Performs other related duties as assigned by management.
  
  Adopt and follow Aspen's core values of Safety, Quality, Integrity, Teamwork, Customer, and Innovation on both a personal and professional level. Position is fixed location based in MA office; however, telecommuting from a home office is permitted. 10% domestic and 10% international travel required.

Job Requirements:

Requires a Bachelor's degree (or foreign equivalent) in Mechanical Engineering, Industrial Engineering or related Engineering field plus four (4) years of related experience as a Quality Engineer, Process Engineer, or related field.

Experience must include:

Four (4) years of experience in the following (experience may be gained concurrently):

• Quality improvement through the use of the DMAIC process, 8D, 5 Whys, SPC and GR&R.

• Quality Management System (QMS) standards including IATF16949, ISO9001, and VDA.

Six Sigma Green Belt certification required.

40 hours/week, 9:00am-5:00pm.

To apply: An e-mail address for interested applicants to apply:

Talentacquisition@aerogel.com. Req# CC#7458942.

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