The Customer Quality Champion (CQC) will work with other engineers and technical colleagues in a team environment to manage key customer accounts for Quality. The CQC will lead and solve problems with products for key customers. The CQC will need to possess strong organizational, mechanical or process engineering skills along with strong technical and communication skills to positively impact customer satisfaction. The CQC is expected to make informed decisions based on data and communicate the end result in a professional environment.
This employee will be responsible for managing strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp and effective communication, and providing strong problem solving skills are critical to the position. The CQC will interact with others globally while traveling occasionally to customer locations and other Sensata international sites.
Specific job responsibilities include:
Developing a strategy to manage specific customer accounts and drive quality KPIs to provide a pathway to new business opportunities
Leading customer quality issue resolution
Working with customers to satisfy their requirements (FA response time, zero defects)
Understanding customer specific requirements (IATF, AIAG, VDA, BIQS etc)
Leading and/or participating in PQST (Product Quality Steering Teams) quality improvement planning
Utilize traditional and advanced Quality planning tools (8D, A3, Ishikawa)
Setting quality goals and improvement plans (Quality Improvement Plans, PPM roadmaps, Cost of Quality reduction)
Documenting and working with lessons learned, best practice and industry leading innovations
Reviewing and improving Control Plans
Working with Production sites to drive manufacturing improvements
Driving relentless 8D/Corrective action management for customer issues
Supporting new business opportunities and new product development programs
Supporting Change Manage Programs
Minimum requirements include:
3-5 years' experience in PMT, Quality, Mechanical, Design, or Process Eng
Bachelor's Degree, preferred in Engineering or related discipline
Strong customer interface and relationship building experience (minimum of two years)
Demonstrated ability to achieve results, drive improvement and resolve problems
Strong planning, organization and communication skills
Ability to lead people and work with global, cross-functional teams
Strong written and verbal communication skills in English.
Strong skills in analysis of data and ability to present to Executive level audience
Ability to travel
Microsoft Office skills
Preferred requirements include:
Background in Process Engineering, NPD Quality or Program Management
Knowledge of the new product development process (ie APQP)
Six Sigma training (Green Belt minimum)
Lean training (Kaizen, lean techniques)
ASQ CQE (Certified Quality Engineer) certification
Experience in a high volume manufacturing culture
Experience with some common tools used in this role, including 6 Sigma, Lean, Design for 6 Sigma, Design for Manufacturability, PPAP, FMEA, Control Plan, PDCA, and 8D problem solving methodology
Our employees are the reason we have been successful in the past and the reason we will be successful in the future. Employees' skills, talents and work ethic have defined the business and will shape our collective future.
Our Vision is to be:
A world leader and early innovator in mission-critical sensors and electrical protection
Satisfying the world's growing need for safety, energy efficiency and a clean environment
A partner, employer, and neighbor of choice
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type FIND JOBS in the Workday search bar.