Customer Quality Advocate

Basic Qualifications

• Intermediate level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table).

• Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.

• Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.

• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

• Experience using business analytical skills including facilitating requirements sessions and documenting activity workflows and business requirements.

• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Experience with Walgreens Retail, Pharmacy and/or centralized processes.

• Intermediate level skill in SQL (for example: create complex queries using nested SELECT statements, simplify queries by creating new views, deleting and altering tables, using Boolean logic, working with NULL values and/or constructing queries).

Salary Range$24.94 - $37.31 / Hourly