Customer Project Manager

Finger Lakes Technologies Grp Portland , ME 04101

Posted 3 months ago

FirstLight is seeking a Customer Project Manager to join our growing team!

Acts as the single point of contact for assigned customer accounts which typically have a large revenue scope, have complex product needs, or require significant project administration due to the size of the telecommunications solution. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction.

We offer a competitive base salary as well as an outstanding benefits package including health, dental, vision, and life insurance, short-term and long-term disability, 401(k) with company match, tuition reimbursement, paid training, and paid time off.

Essential Duties and Responsibilities:

  • Responsible for implementation of complex telecommunication solutions which includes, but not limited to, creating and maintaining detailed project schedules, understanding unique aspects of projects as well as having working knowledge of the technical and operational specifications.

  • Owns and manages all customer communications or escalations pertaining to implementation of telecommunication service(s).

  • Communicates order status in a timely manner to customers via conference call, emails and phone calls.

  • Subject matter expert (SME) with regards to customer contracts, understands all aspects of the customer contract, processes, and any other nuances.

  • Delivers project status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, which is delivered via electronic presentations or in person meetings.

  • The ability to prioritize, organize and exhibits excellent time management skills

Qualifications, Knowledge, and Skills:

  • Must have a telecommunications background. An understanding of Metro Ethernet and wireless backhaul implementation.

  • Experienced in interfacing with internal and external customers alike

  • Ability to focus and deliver pro-actively in a dynamic, multi-tasking, fast-paced environment

  • Demonstrated ability to influence and collaborate across organizational boundaries

  • Excellent interpersonal, verbal and written communication skills

  • Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint

  • Should demonstrate a keen attention to detail. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction

Education and/or Experience:

  • Experience: 5+ yrs. of telecommunications project/order management experience

  • Field of Study: Business, Telecom, or related field

  • Attention to detail with good organizational capabilities.

  • Ability to prioritize with good time management skills.

About FirstLight:

FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Project Manager

Coast And Harbor Associates, Inc.

Posted 2 days ago

VIEW JOBS 11/26/2022 12:00:00 AM 2023-02-24T00:00 <span><span><span><span><span arial",sans-serif"=""><span>Candidates must have experience</span></span></span></span></span></span><ul><li style="padding: 0; margin: 0;"><span><span><span><span><span arial",sans-serif"=""><span><span><span><span><span><span><span arial",sans-serif"="">Managing projects with values of at least $15 million,</span></span></span></span></span></span></span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"="">Developing, monitoring, and reporting on budgets and schedules,</span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"="">Providing quality assurance during design and construction,</span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"="">Evaluating proposed modifications and change orders,</span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"="">Utilizing current electronic project management software, and</span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span><span arial",sans-serif"="">Working closely with the project owner to successfully manage projects, including preparing regular reports and making presentations to senior management.</span></span></span></span></span></span></li></ul><span><span><span><span><span arial",sans-serif"=""><span>The Ideal Candidates Will Have:<br><span><span><span><span><span arial",sans-serif"=""><span>Bachelor’s Degree in Architecture, Engineering, Project Management, Construction Management, or a related field,</span></span></span></span></span></span></span></span></span></span></span></span><ul><li style="padding: 0; margin: 0;"><span><span><span><span><span arial",sans-serif"=""><span>Experience managing project for one or more Federal agencies,</span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span><span><span arial",sans-serif"=""><span>Experience managing projects that involved meeting LEED and SITE criteria,</span></span></span></span></span></span></li><li style="padding: 0; margin: 0;"><span><span><span arial",sans-serif"=""><span>Experience working in remote locations.</span></span></span></span></li></ul> Coast And Harbor Associates, Inc. Portland ME

Customer Project Manager

Finger Lakes Technologies Grp