Customer Program Manager

The candidate for this position will be responsible for analyzing customer data and implementing strategies to enhance our customers' experience and satisfaction. The ideal candidate has manufacturing experience with a customer-first mindset. The Customer Program Manager plays a vital role in supporting the overall customer experience.

What will you do?

• Host customer visits and communicate operations performance for on-time delivery.

• Analyze customer data to uncover insights and identify areas of improvement in the customer journey.

• Collaborate with cross-functional teams, including marketing, sales, and product development, to drive customer-centric initiatives.

• Develop and implement strategies to enhance the overall customer experience, focusing on personalization and proactive engagement.

• Monitor customer feedback and sentiment through various channels and recommend actions to address any issues or concerns.

• Assist in the design and execution of customer surveys and feedback mechanisms to gather insights.

• Stay up to date with the latest digital technologies and tools to drive continuous improvement in customer experience.

• Focus on meeting project commitments, including communications with executive sponsors, stakeholders, and global reporting teams.

• Maintain effective working relationships with program/project key collaborators/partners and stakeholders.

• Maintain and establish new relationships with potential partners/supporters that may contribute to program/project success.

What skills and capabilities will make you successful?

• Bachelor's degree.

• Proven experience in manufacturing.

• Proficiency in data management and analysis tools such as Excel, SQL, or Tableau.

• Customer-centric mindset with a passion for delivering exceptional experiences.

What's in it for you?

• Schneider Electric offers a robust benefits package to support our employees, such as flexible work arrangements, paid family leave, 401(k) + match, and more.

Who will you report to?

• Manufacturing Plant Manager.

What qualifications will make you successful for this role?

• Excellent communication skills, both written and verbal, with the ability to present findings and recommendations to stakeholders.

• Strong attention to detail and ability to manage multiple projects simultaneously.

• Self-motivated and proactive with the ability to work independently and as part of a team.

• Good organizational skills and excellent attention to detail.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.

€34.2bn global revenue

+12% organic growth

135 000+ employees in 100+ countries

#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.