Customer Program Manager

Join our team as a Customer Program Manager and build strong relationships with our key clients!

Consolidated Precision Products (CPP) Bloomington is a sand-casting foundry that specializes in complex aerospace and defense products. We are looking for a Customer Program Manager to join our team.

In this role, you will be responsible for a select group of our most valued customers. You will lead a cross-functional team to ensure that internal stakeholders, including Sales and Operations, are aligned with our customers' needs and priorities. You will also be instrumental in effectively resolving customer concerns and driving their satisfaction.

This is a great opportunity to join a stable & growth-oriented company that has been in business for over 100 years! CPP offers a competitive compensation & benefits package which includes a bonus program, medical/dental/vision/life/disability insurance, 401(k) with match, and generous paid vacation & holidays package.

Major Responsibilities

• Lead, manage, coordinate: Oversee assigned customers, customer team, and projects, ensuring alignment with needs and timely completion.

• Drive customer satisfaction: Act as a liaison, manage orders, forecast demand, and participate in meetings to ensure customer needs are met.

• Maintain profitability: Manage customer parts, bookings, backlog, and scorecards, implementing cost reduction measures.

• Ensure accuracy and compliance: Process quotes, understand contracts, and coordinate with manufacturing for accurate reporting and compliance.

• Provide strategic support: Analyze data, manage customer visits, prepare presentations, track agreements, collaborate with Finance, and stay informed on market trends.

About You

• Bachelor's degree in business or related field required, but candidates with relevant experience will be considered for this position.

• 8+ years of customer-facing account management experience working with large customers B2B manufacturing environment and 2+ years of leadership experienced required. Previous experience in the aerospace and/or casting industry preferred, but not required.

• Demonstrate intermediate or advanced skills in spreadsheet creation, data analysis (Excel), presentation design (PowerPoint), and applicant tracking software functionality.

Consolidated Precision Products (CPP) is an industry-leading manufacturer of highly-engineered

components and sub-assemblies, supplying the commercial aerospace, military and industrial markets with small-to-large "function critical" products. CPP provides its customers with a total solution source, taking them from concept to finished product with one of the broadest and most diverse product offerings in the industry. More information about our company can be found at: http://www.cppcorp.com/

Sponsorship is not available for this role. Candidates must be legally authorized to work in the US on a permanent and consistent basis without company sponsorship now and in the future.

This position requires access or use of hardware and technology which is subject to the International Traffic in Arms Regulations (ITAR) and Export Administration (EAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. "green card holder"), Political Asylee (permanent), or Refugee.

CPP Corporation is an Equal Opportunity Employer that recruits, hires, trains, and promotes employees in all job classifications without regard to race, color, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability, veteran's status, or other legally protected status.

E.O.E.

This is a full time position