Customer Product Quality Intern (May 2019 - December 2019)

Volkswagen Group Of America Auburn Hills , MI 48326

Posted 7 months ago

Customer Product Quality Intern

Start Date: May 2019
6 Month Internship, Full-Time

Job Responsibilities:

  • Participate and assist in customer/dealers visits to gain a technical understanding of customer complaints

  • Analyze all relevant customer satisfaction data and studies that relate to product quality and reliability

  • Provide support in identifying and addressing top customer quality issues to factories with current product performances

  • Assist in recommending and reviewing quality issues, short and permanent corrective actions with Vehicle Integration, Assembly, Customer Satisfaction Teams, Program Management and Vehicle launch teams

  • Participate in New Vehicle Launch, task force meetings, and port checks to ensure customer quality issues are given the proper attention

  • Ensure that the activities are shared with VW & Audi to maximize potential for synergies and best practice sharing.

  • Work closely with quality engineers to support identification and elimination of quality issues

  • Gain an understanding and impact of quality surveys (JD Power IQS, CSI, APEAL, SSI, Consumer Reports and various enthusiast publications)

  • Perform statistical analysis utilizing warranty and internal quality survey data to monitor trends

  • Assist in addressing top technical issues and push them through the resolution process with different factories

  • Obtain detailed knowledge of department processes, technical information sources and vehicle diagnostic process

  • Participate in reporting and investigative activities to identify technical issues

  • Assist in conducting statistical analysis of data sources and forecasting trends


  • Must be enrolled at a University/College or Graduation date must be within the last six months

  • Bachelors / Pursuing Bachelors in Business or Bachelors of Science degree in Automotive Technology/Engineering with strong statistical/data analysis skills

  • Ability to learn new principles, ideas, and have excitement in applying these new principles

  • Analytical and deductive skills use evidence and facts to reach conclusions

  • Systemic thinking using logic and reason

  • Communication skills interpersonal, presentation, and written

  • Technical capacity to analyze vehicle mechanisms

  • Strong analytical, problem solving skills

  • Strong automotive technical background

  • Strong MS Office skills

  • Strong communication skills

  • Strong Database Skills

  • Ability to travel

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.


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Customer Product Quality Intern (May 2019 - December 2019)

Volkswagen Group Of America