Customer Opportunities Executive

Arise Virtual Solutions Miramar , FL 33023

Posted 4 days ago

Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service partners to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500 companies.

Responsibilities

This includes:

  • Working closely with Customer Interest and Customer Opportunity teams to help maximize throughput and to fill opportunities within deadlines, all while meeting budget thresholds.

  • Identifying opportunities to make the Service Partner and Agent experience better in an effort to improve throughput, increase retention and decrease costs

  • Carrying out and promoting strategic plans in every interaction with available Service Partner pool (through outbound calls, inbound calls and chats)

  • Working cross-functionally to ensure that all relevant parties in the organization, such as Learning Delivery, Legal, Finance, Accounting and Customer Success needs are achieved

  • Indirectly overseeing temp team, and based on temp proficiency and department needs, determining callout, inbound and chat teams on a daily basis to fill US and CAN campaigns

  • Working to resolve every candidate issue, ensuring customer satisfaction in every interaction

  • Managing the delivery of programs and updating the strategy for the organization

  • Monitoring and reviewing the progress of new partners through questionnaires and discussions

  • Conducting appraisals

  • Ensuring that Safe Harbor requirements are consistently adhered to

  • Amending and revising programs as necessary, in order to adapt to changes occurring in the customer environment

  • Helping to proactively define new sources of human capital

  • Leveraging technology to improve process and drive enhancements

  • Leading a team and devising individual development plans for direct reports

Qualifications

  • 5 or more years of experience with people leadership

  • 3 or more years of experience in recruiting and/or HRBPO

  • 3 or more years of experience in designing strategy

  • Experience in supply chain operations preferred

  • Direct marketing experience preferred

  • College degree preferred

  • Strong command of MS office applications inclusive of Advanced Excel knowledge

Competitive Compensation and Benefits which include:

  • Health/ Dental/ Vision/ Flex Spending Benefits

  • 401k, Retirement

  • Great PTO and Holiday Plan!

  • Maternity/ Paternity Paid Leave

  • Life and Disability Insurance

  • Tuition Reimbursement

  • Great Place to Work

When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V


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Customer Opportunities Executive

Arise Virtual Solutions