Guardian Alarm Southfield , MI 48086
Posted 7 days ago
The Monitoring Operations Supervisor will provide leadership and direction to Advisors in the monitoring center. This role requires direct responsibility and oversights of all signals and events conducted by the Advisors in accordance with company and customer standard operating procedures (SOPs) ensuring the Advisors consistently deliver high-quality results for our customers The Monitoring Operations Supervisor is also responsible for monitoring and executing against the monitoring center's key performance indicators (KPIs), interviewing and selecting new Advisors, training, coaching, and mentoring of Advisors as well as providing assistance and resolutions with escalated customer issues/concerns.
Why work at Guardian
Competitive compensation package with monthly and annual bonus potential
Coverage rich benefits packages available for you and your family
Retirement plan with 100% company match
8 Company paid holidays in addition to paid vacation/sick time off
Specialized, paid training when you start AND ongoing
Monthly employee appreciation and recognition events
Annual employee appreciation outings
Employee referral bonuses - get paid to bring more people like you to work for or become a customer of Guardian!
Free home alarm program for employees
Required Skills & Abilities:
Superior time management, organizational and problem-solving skills
Ability to remain calm in stressful environment or situations while communicating clearly, articulately, and effectively with coworkers and customers in one on one and group settings
Read, comprehend, and write correspondence, memos, and incident reports which are error-free and grammatically correct
Strong leadership, coaching, and providing feedback skills
Supervise productivity of employees ensuring critical tasks are accomplished within a given time frame
Strong analyzation skills to recommend improvement opportunities
Sets positive examples of behavior and attitude and exercises calm and sound judgment in a fast-paced environment
Proficient with Microsoft Office applications
Practical, operational understanding of CCTV systems, alarm systems, medical alert systems, and audio/video equipment
Ability to support and cover business scheduling needs in a 24/7 environment
Education & Experience Required:
High School Diploma or equivalent required
Some college preferred
3-5 years previous experience in training, coaching, and mentoring team members
3-5 years previous call center, law enforcement, security, dispatch, or related field experience
Guardian Alarm