Customer Operations Specialist

Description (Overview)

Schwan's Company, a U.S. affiliate of the global lifestyle company, CJ CheilJedang Corporation, is a leading U.S. manufacturer and marketer of quality foods offered through retail-grocery and food-service channels. Our many popular brands include Red Baron, Tony's, Big Daddy's, Villa Prima and Freschetta pizza; Mrs. Smith's and Edwards desserts; and Pagoda and Bibigo Asian-style snacks. Schwan's is a place for people with an appetite for more. To learn about joining a team where you can belong, contribute, and thrive, visit www.schwanscompany.com

We are searching for a Customer Operations Specialist to join our team in Marshall, MN. In this role, the Customer Operations Specialist is responsible for ensuring that all customer orders are entered into the system and processed in an accurate and timely manner. This position is also responsible for notifying customers of any problems with their orders (such as fulfillment issues, timeline changes, pricing changes, etc.), and work with key internal/external partners to determine a resolution.

Responsibilities

• Maintains customer orders in the system by entering customer orders and confirming receipt of order with the customer in a timely and accurate manner

• Sends invoices to customers for retrieval of payment

• Provides customer service to all customers and answers any questions they may have regarding their orders. Escalates issues as needed.

• Partners with Transportation team to determine if scheduled shipments will leave/arrive on time. Works with transportation and buyer teams to update timelines if needed and notifies the customer.

• Prepares shortage reports and freight variance reports after each customer order so that the team can troubleshoot any discrepancies.

• Works with Buyers to confirm orders and discuss any pertinent details on the order

• Partners with Sales team to determine pricing changes and notifies the customer of the pricing changes

• Partners with Accounting team to fix any errors on invoices.

• Responsible to conduct yourself in a manner consistent with company mission, values, code of ethics, policies, and other standards of conduct

Preferred Qualifications

• Education: High School diploma or equivalent. Associate's degree preferred.

• Years of Related Experience: 1-3 years

• Knowledge/Skills/Abilities: Strong computer skills including proficiency with Microsoft Office programs (especially Outlook and Excel); Strong problem solving, time management, and customer service skills; Strong communication skills (both written and verbal); Strong attention to detail; Ability to work in a fast paced environment; Ability to perform math functions such as addition, subtraction, multiplication, and division; Adaptability and ability to handle change

Job Type: Full-time Business Unit: Req #: 24-3616

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