Customer Operations Rep - Florida

Who We Are RFX is an asset-based third-party logistics company that has excelled in supply chain and logistics for over 70 years. We live out our core values -Be an RFXpert, Grow or Die, Raise the Bar, Purposeful Positivity, and Do the Right Thing - whether we are offering solutions to shippers, carriers, drivers, or our own teammates.

Who You Are You live our core values. Highly motivated with the ability to aggressively pursue and close new business. You solve problems and know how to prioritize.

You are proactive and communicate effectively in person, over the phone, and in writing. You have the ability to persuade, motivate and influence others. You are a great negotiator.

You have intermediate to high experience with Windows applications and Microsoft Office. You understand and have interest in the freight market and the industry as a whole. You have leadership qualities and are able to mentor and train new hires, while maintaining independent success.

What Will Set You Apart 3 years' experience in FTL freight brokerage. Ability to determine shippers' needs and know how to earn and keep their business. Proven self-starter with the ability to work in a fast-paced environment.

Professionalism and good customer service skills. Ability to pay close attention to detail. High School diploma or equivalent Bilingual (English/Spanish) a plus What You Will Do As a Customer Operations Rep you will be responsible for managing freight, providing exceptional customer service, and proactively mitigating issues through problem solving.

In this role, you will be comfortable with supporting the Sales team from quoting freight, building loads, scheduling appointments, load board, and customer relationship management. Serve as the primary day-to-day contact for your customers. Handle customer inquiries and provide exceptional customer service.

Own freight acceptance and commitments to awards and spot opportunities. Load and route planning. Manage load volumes and work with your team on execution.

Create standard operating procedures (SOP) and management for each customer account. Develop knowledge of your accounts to include all shipping and receiving points. Problem-solve through issues that occur before, during, or after transit.

Address any potential issues or delays in a proactive and efficient manner to your customers. Collaborate with the carrier sales team to optimize routes and improve overall efficiency. Stay updated on industry trends, regulations, and best practices related to trucking and logistics.

Perform other duties as assigned by management. What We Offer Tenured leadership in a new office means you can get in on the ground fllor, receive hands-on training and career guidance, and become part of the founding group as you grown alongside the Company. A growing fleet of trucks that shippers love to hear about - no more getting hung up on for being a "broker." The use of a new company laptop to ensure you have the right equi;ment to succeed in your position.

Located on Harbour Island - a bustling scene of downtown surrounded by multiple restaurants, bars, and shops all within walking distance. Modern office. Plenty of team building and after-hours events to develop camaraderie Competitive salary and an uncapped commission structure that actually leads to true financial freedom.

Company sponsored health, vision, dental, life insurance and 401k. Paid Parking Where We Are 777 S. Harbour Island Blvd, 240, Tampa, FL 33602 Disclaimer:

This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. RFX, LLC is an Equal Opportunity Employer/Veterans/Disabled.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact Human Resources at 346-363-0227. RFX, LLC participates in E-Verify. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. E-Verify employers verify the identity and employment eligibility of newly hired employees by electronically matching information given by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).